• UEA - University of East Anglia logo

Managing Change in a Healthcare Environment

Understand why change happens in healthcare environments and learn how to improve your response.

4,621 enrolled on this course

Managing Change in a Healthcare Environment

Learn how to manage and respond to change

In rapidly changing world, with new healthcare roles emerging and the complexity of care increasing, being able to respond to change is vital.

On this course for healthcare professionals, you will explore the issue of change in healthcare environments, and learn how to improve your response to change. In addition you will examine the reasons behind the demand for change and look at ways of empowering others to manage change positively. You should finish the course with a firm understanding of the importance of preserving and improving the quality of service provision, while adapting to change.


  • Week 1

    Responding to change

    • Introduction

      During the introductory steps of the course, you will meet the educators and also be presented with the aim of the course.

    • Before we start

      This section allows you to assess your starting point and introduce yourself to others so that you can make the most of this course.

    • Responding to change

      Professor Susanne Lindqvist discusses the individual and collective responsibility as a healthcare professional in responding to change. She also looks at how defined roles and cross boundary working effect adapting to change.

  • Week 2

    Demand management : Where and how are you now?

    • Introduction

      In this section Dr Shihana Azhar introduces you to what you are going to cover in Week 2.

    • History of change

      In this activity you’ll read an article and review two websites to understand the history of change. Dr Shihana Azhar will then discuss some of the key points she wishes to emphasise relating to the evolution of healthcare.

    • The reasons for change

      Dr Shihana Azhar introduces some of the factors which have resulted in the increase in demand requiring changes in healthcare delivery.

    • Empowering to enable change

      Professor Susanne Lindqvist focuses on empowering the team. In the healthcare setting teamwork is key to delivering good quality care. It is equally important that each team member is involved in the change process.

  • Week 3

    Transformation at the point of care

    • Introduction

      In this section Jackie Phipps gives an overview of the topics covered in Week 3.

    • Drivers for change

      In the following steps we look at policy drivers for change, the need for collaborative leadership within the NHS and give you an opportunity to discuss current drivers for change and quality transformation within your service.

    • Change management

      In this section we introduce a model for strategic change management, the risks associated with making change and why it is human nature to resist change and how to overcome this.

    • Reflection

      In the final section of the course we recap on what has been covered, review the questions about how you feel about and respond to change, and give you an opportunity to see what you have learnt with a short test.

When would you like to start?

Start straight away and learn at your own pace. If the course hasn’t started yet you’ll see the future date listed below.

  • Available now

Learning on this course

You can take this self-guided course and learn at your own pace. On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Model the individual and collective responsibility and accountability for quality improvement
  • Discuss the quality concepts associated with change within your own practice
  • Explain the role of continual change to achieve high quality care in health and care settings
  • Reflect on the demands for change in your own working environment
  • Identify potential models and tools to help you to facilitate transformational change in practice

Who is the course for?

This course has been created for health and social care professionals working on the frontline.

Who will you learn with?

Shihana works as a GP partner at Rosedale Surgery In Carlton Colville LOWESTOFT. She is also a Clinical Lecturer at Norwich Medical School ,University of East Anglia.

Susanne has since 2002 worked together with healthcare students and professionals to optimise collaborative practice through managing change and enhancing communication in ways that benefit patients.

Jackie is a lecturer at UEA. She has been designing and delivering multi-professional education and in service training around leadership and change in healthcare for the past 10 years

Who developed the course?

UEA (University of East Anglia)

The University of East Anglia is an internationally renowned university providing top quality academic, social and cultural facilities to over 15,000 students from over 100 countries around the globe.

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps, but you can complete them as quickly or slowly as you like
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

Want to know more about learning on FutureLearn? Using FutureLearn

Learner reviews

Learner reviews cannot be loaded due to your cookie settings. Please and refresh the page to view this content.

Join this course

Start this couse for free, upgrade for extra benefits, or buy Unlimited to access this course and hundreds of other short courses for a year.



Join free and you will get:

  • Access to this course for 5 weeks



Upgrade this course and you will get:

  • Access to this course for as long as it’s on FutureLearn
  • Access to this course’s tests as well as a print and digital Certificate of Achievement once you’re eligible


$279.99 for one year

Buy Unlimited and you will get:

  • Access to this course, and hundreds of other FutureLearn short courses and tests for a year
  • A printable digital Certificate of Achievement on all short courses once you’re eligible
  • The freedom to keep access to any course you've achieved a digital Certificate of Achievement on, for as long as the course exists on FutureLearn
  • The flexibility to complete your choice of short courses in your own time within the year

Find out more about upgrades or Unlimited.

Do you know someone who'd love this course? Tell them about it...

You can use the hashtag #FLchangehealthcare to talk about this course on social media.