Skip to 0 minutes and 8 secondsI was doing everything the nurse told me to, I followed her instructions to the letter, literally. I even set the alarm on my mobile to remind me when to take my tablets. And, you know, in the second week I felt better in myself. I did, but my district nurse she came to see me at my house one day, and decided right there and then that the treatment wasn't showing the results she had expected. She called the specialist straight away and they had a long chat. She explained everything about my case in detail. She was brilliant. They reviewed my treatment together and decided to change my medication. Thanks to her actions, I'm recovering.

Commitment to quality of care: an introduction

We earn the trust placed in us by insisting on quality and striving to get the basics of quality of care – safety, effectiveness and patient experience – right every time. We encourage and welcome feedback from patients, families, carers, staff and the public. We use this to improve the care we provide and build on our successes.
NHS Constitution (Department of Health 2015)

This learning activity is about the NHS value commitment to quality of care. In order to fulfill this value, it is essential to ensure that that quality care is in place across all healthcare interventions. In order to deliver high quality healthcare, nurses and midwives need a good understanding of what quality means and be familiar with the main processes that have been put in place to ensure that quality care is delivered.

In the video, created by Health Education England, you hear from a patient explaining how healthcare professionals strove to provide her with the best quality care.

In this activity, you will start by looking at what is meant by quality in relation to patient care. You will then look at the work of three important organisations involved in monitoring and supporting the delivery of quality healthcare. These are the Care Quality Commission, NHS Improvement, and the National Institute for Health and Clinical Excellence.

On completing this learning activity, you should be able to:

  • explain what we mean by quality in relation to healthcare
  • give an overview of the role of each of:
  • the Care Quality Commission
  • NHS Improvement
  • the National Institute for Health and Care Excellence.

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This video is from the free online course:

Understanding NHS Values: Becoming a Nurse or Midwife

King's College London