Skip to 0 minutes and 10 secondsConstrained budgets, a growing and ageing population presenting with complex conditions, as well as high expectations and demands from patients all combine to make the successful delivery of quality health care in the 21st century a major challenge. But understanding how the system works and how patients and professionals interact is key to unlocking some of these challenges which this course will help with. Would you like to make a difference to patient care? Would you like to start a journey of improvement? Patients, carers and families, managers, suppliers, accountants, porters. Administrators, human resources, house keeping and catering staff. Buildings and facilities engineers.
Skip to 0 minutes and 54 seconds IT experts as well as clinicians all form part of this complex system we call health and social care and have an interest in improvement. We know that everybody is incredibly busy working hard in their own part of the system, but our experience tells us that everyone wants to make a difference. Knowing where and how to start is the challenge. Over the next six weeks, we will share with you a set of skills, tools, and attitudes that make it possible to change complex systems whatever your role is within the system.
Skip to 1 minute and 29 seconds The University of Bath and the West of England Academic Health Science Network have put together this course to help you be more confident, to rethink the status quo, to know how to look at the problem from different angles, including that of the patient, to test and learn from the changes you make, to develop the habits of a continuous improver, to identify and measure unintended consequences, and to work as a team using data to adapt your improvements, to embed coaching and leadership skills, and to create a culture of improvement, to share and celebrate your success and to know where to go to learn more and get extra support for your ideas.
Skip to 2 minutes and 15 seconds We know that a small group of committed people can change the world, and we know that using quality improvement methods means they can do it faster.