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Online course

Quality Improvement in Healthcare: the Case for Change

Explore new and better ways of organising health and social care services, to improve quality, with this free online course.

Free:

  • Access to the course for its length + 14 days, regardless of when you join (this includes access to articles, videos, peer review steps)
  • Access to quizzes and assignments
  • No access to course tests
  • No certificate

Upgraded:

  • Unlimited access to the course, for as long as it exists on FutureLearn (this includes access to articles, videos, peer review steps)
  • Access to quizzes and assignments
  • Access to course tests
  • A Certificate of Achievement when you complete the course

Find out more

Quality Improvement in Healthcare: the Case for Change

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Why join the course?

Why is quality improvement in health and social care systems so difficult? Why is it so challenging to bring in new and better ways of organising health and social care services?

Many reasons have been put forward: lack of money; lack of appropriate or complete knowledge; excessive and perhaps unnecessary regulations; and entrenched professional opinions and interests.

This free online course suggests that the main reason is complexity. Health and social care systems are inherently complex, with many interconnected activities and processes, and thus difficult to measure, analyse, change and improve.

Understand how to overcome complexity and lead quality improvement in healthcare

Over six weeks, this course will help you to understand some of this complexity, showcase some simple methods that can help you improve the quality of care services and point towards resources that can be used to further your knowledge and understanding.

By the end of the course, you will:

  • learn about what quality and process improvement entails, especially in a health and social care setting;
  • understand how quality improvement can lead to better outcomes for staff and organisations, including customers and/or patients;
  • gain confidence to start and lead a quality improvement project within your organisation;
  • learn how to access additional support and get others to join in;
  • understand how quality improvement can help you deal with the complexity in organisational systems, using health and social care systems as a case study, and how to improve in key areas while not worsening others;
  • and understand how systems modelling and analytics techniques support quality improvement initiatives.
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Skip to 0 minutes and 10 secondsConstrained budgets, a growing and ageing population presenting with complex conditions, as well as high expectations and demands from patients all combine to make the successful delivery of quality health care in the 21st century a major challenge. But understanding how the system works and how patients and professionals interact is key to unlocking some of these challenges which this course will help with. Would you like to make a difference to patient care? Would you like to start a journey of improvement? Patients, carers and families, managers, suppliers, accountants, porters. Administrators, human resources, house keeping and catering staff. Buildings and facilities engineers.

Skip to 0 minutes and 54 seconds IT experts as well as clinicians all form part of this complex system we call health and social care and have an interest in improvement. We know that everybody is incredibly busy working hard in their own part of the system, but our experience tells us that everyone wants to make a difference. Knowing where and how to start is the challenge. Over the next six weeks, we will share with you a set of skills, tools, and attitudes that make it possible to change complex systems whatever your role is within the system.

Skip to 1 minute and 29 seconds The University of Bath and the West of England Academic Health Science Network have put together this course to help you be more confident, to rethink the status quo, to know how to look at the problem from different angles, including that of the patient, to test and learn from the changes you make, to develop the habits of a continuous improver, to identify and measure unintended consequences, and to work as a team using data to adapt your improvements, to embed coaching and leadership skills, and to create a culture of improvement, to share and celebrate your success and to know where to go to learn more and get extra support for your ideas.

Skip to 2 minutes and 15 seconds We know that a small group of committed people can change the world, and we know that using quality improvement methods means they can do it faster.

When would you like to start?

  • Date to be announced

What will you achieve?

  • Identify what quality and process improvement entails, especially in a health and social care setting
  • Explain how quality improvement can lead to better outcomes for staff and organisations, including customers and/or patients
  • Gain confidence to start and lead a quality improvement project within your organisation
  • Identify how to access additional support, and get others to join in
  • Discuss how quality improvement can help you deal with complexity in organisational systems and identify how to improve key areas without worsening others
  • Explore how systems modelling and analytics techniques support quality improvement initiatives

Who is the course for?

The course is designed for people working in health and social care organisations such as clinicians, allied health professionals, nurses, managers or administrators. People with a general interest in health and social care organisations, such as service users and carers, may also find the course of interest to them.

Who will you learn with?

Christos Vasilakis

Professor and Director, Centre for Healthcare Improvement & Innovation (CHI-2) @DrChristosV @UniofBath @BathSofM. Change by design through systems modelling and simulation in healthcare.

Anna Burhouse

I am the Director of Quality at the West of England Academic Health Science Network, a Health Foundation Improvement Fellow and Consultant Child and Adolescent Psychotherapist @annaburhouse @QIWEAHSN

Tricia Woodhead

25yrs as NHS consultant Radiologist, 9 yrs Medical Director & 5 yrs as Regional Medical Lead for Patient Safety. I am a Health Foundation/IHI Quality Improvement Fellow. I coach & teach teams to excel

Who developed the course?

The University of Bath is one of the UK’s leading universities both in terms of research and our reputation for excellence in teaching, learning and graduate prospects.

Free:

  • Access to the course for its length + 14 days, regardless of when you join (this includes access to articles, videos, peer review steps)
  • Access to quizzes and assignments
  • No access to course tests
  • No certificate

Upgraded:

  • Unlimited access to the course, for as long as it exists on FutureLearn (this includes access to articles, videos, peer review steps)
  • Access to quizzes and assignments
  • Access to course tests
  • A Certificate of Achievement when you complete the course

Find out more

Get extra benefits, upgrade this course. For £69 you’ll get:

Unlimited access

Upgrading will mean you get unlimited access to the course.

  • Take the course at your own pace
  • Refer to the material at any point in future

If you’re taking a course for free you have access to the course for its duration + 14 days, regardless of when you join. If you upgrade the course you have access for as long as the course exists on FutureLearn.

Access to tests

When you upgrade you’ll have access to any tests during the course.

  • Validate your learning
  • Ensure you have mastered the material
  • Qualify for a certificate

To receive a Certificate of Achievement you need to take any tests and score over 70%. You don’t get access to tests if you choose take to a course for free.

A Certificate of Achievement

Upgrading means you’ll receive a Certificate of Achievement when you complete the course.

  • Prove your success when applying for jobs or courses
  • Celebrate your hard work
  • Display on your Linkedin or CV

To receive a Certificate of Achievement you need to mark 90% of the steps on the course as complete, and score over 70% on any course tests.