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Conducting Remote Consultations and Triage

Learn how to conduct remote consultations and triage during COVID-19 with this free course for healthcare professionals.

1,281 enrolled on this course

Conducting Remote Consultations and Triage
  • Duration

    3 weeks
  • Weekly study

    4 hours

Identify and manage the risks of conducting health consultations remotely

During the current COVID-19 pandemic, healthcare professionals are rapidly moving to conduct consultations by phone, video call, or online. This is changing the way that healthcare is delivered now and will be delivered in future.

This course will provide healthcare professionals with the tools to conduct consultations and obtain basic observations remotely and safely, including basic triage.

You’ll learn how to conduct history taking virtually and take essential observations in a remote setting. You’ll also consider safe patient management and how to triage patients via remote consultations.

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Skip to 0 minutes and 19 seconds Hi. My name is Will Swain. I’m a senior teaching fellow in prescribing at the University College London School of Pharmacy. I’m also one of the lead pharmacists for education and training at King’s College Hospitals NHS Foundation Trust. My name is Amira Shaikh. I’m a senior teacher fellow in prescribing at the University College London School of Pharmacy. I also work as a senior practise-based prescribing pharmacist for Islington GP Federation. The course is being developed by a team of experts, educators, and practitioners who run the innovative clinically enhanced pharmacist independent prescribing course at UCL. This course will provide health professionals with the tools to conduct consultations and obtain basic observations remotely and safely.

Skip to 1 minute and 6 seconds The use of telephone consultations, particularly in general practise, has slowly been increasing over the last few years. And certainly the current COVID pandemic has caused health care professionals to rapidly embrace this remote setting using various platforms, such as telephone and video. The course has been structured to take place over three weeks, and it will include the following. Remote consultation and triage within a remote consultation, the risks with remote consultations, taking observations– that’s the vital signs– within a remote consultation, safeguarding, red flags and risk stratification, and the outcomes of remote consultations, including safety netting and documentation. The course is aimed at all health care professionals working in clinical practise where there is a need to undertake the right consultations.

Skip to 2 minutes and 4 seconds The course will also be highly relevant to students studying to become health care professionals or practitioners looking to extend their practise. You’re going to hear from a range of clinicians working in a variety of different settings who will share their experience with remote consultations. The course includes an interactive game to highlight the impact of clinical decisions, polls and quizzes, and a number of case studies to bring the learning to life. We look forward to welcoming you to this course and sharing our experience with you as you develop yourself to adapt to new ways of managing your patients.


  • Week 1

    Models and risks

    • Welcome to the course

      Before you get started, we would like to provide you with an overview of the course and introduce you to the course tutors.

    • Models and triage

      Can commonly used models for consultation and triage be adapted for remote consultations?

    • Risks in remote consultations

      What are risks associated with remote consultation models?

    • Preparing for next week

      You are now at the end of the first week of Conducting Remote Consultations and Triage.

  • Week 2

    Basic observations and managing risks

    • Welcome to week 2

      Welcome week 2 where we will be looking at how to obtain basic observations, risk stratification, red flags and safeguarding.

    • Observations

      How can you obtain basic observations during a remote consultation?

    • Risk stratification tools

      How can you apply risk stratification tools to remote consultations?

    • Red flags

      What should you do when you spot a red flag?

    • Safeguarding

      What safeguarding risks should you be aware of in remote consultation?

    • Summary

      You are now at the end of the second week of Conducting Remote Consultations and Triage.

  • Week 3

    Applying models and documenting your consultations

    • Welcome to week 3

      Welcome to week 3 where we will be looking at how to close the consultation, including safety netting and documentation.

    • Closing the Consultation

      A look at consultation models for closing the consultation.

    • Safety netting

      What should you consider when safety netting patients?

    • Documentation and record keeping

      Explore how you might document remote consultations and the implications of missing data.

    • Final case study

      Apply what you have learnt about remote consultations to this final case study.

    • Summary

      Welcome to the final step of week 3 and the final step of the course!

When would you like to start?

  • Date to be announced

Add to Wishlist to be emailed when new dates are announced

Learning on this course

You can take this self-guided course and learn at your own pace. On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Describe different models for remote consultation
  • Describe the concept of triage within a remote consultation
  • Identify and assess the potential risks with remote consultations
  • Explain how to obtain basic observations during a remote consultation
  • Apply risk stratification tools to remote consultations
  • Assess safeguarding risks within a remote consultation
  • Identify potential red flags including those for sepsis
  • Describe how to close the consultation using the Neighbour model as a framework.
  • Identify appropriate safety netting
  • Describe how to document the consultation appropriately

Who is the course for?

The course is designed for all healthcare professionals working in clinical practice where there’s a need to undertake remote consultations.

This may include pharmacists working in a community pharmacy or GP practice, non-medical prescribers including nurses and pharmacist, GPs, practice nurses, physicians associates, paramedics working in Advanced Clinical Practitioner roles, healthcare professionals working in outpatient clinics or telehealth, trainee doctors, pharmacy and nurse students, and students in secondary education considering training as a healthcare professional.

Who will you learn with?

Lizzie Mills is an Associate Professor in Clinical Pharmacy and Pharmacy Education at University College London, School of Pharmacy. She currently leads the Pharmacist Independent Prescribing Course.

I am a Senior Practice Based Prescribing Pharmacist for Islington GP Federation and a Senior Teaching Fellow (CEPIP Prescribing) at UCL

I am a practising hospital pharmacist specialising in acute medicine and Senior Teaching Fellow at UCL.

Learning Technologist at the School of Pharmacy with an interest in Design, Games-Based Learning and Collaborative practices.

Who developed the course?

UCL (University College London)

UCL was founded in 1826. It was the first English university established after Oxford and Cambridge, and the first to open up university education to those previously excluded from it.

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps, but you can complete them as quickly or slowly as you like
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

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