Online ExpertTrack in Business & Management

Problem Solving in the Digital Age

4.8 (524 reviews)

Build decision-making skills using design thinking, data, and planning to help you solve problems in the workplace and beyond.

Created by

University of LeedsUniversity of Leeds

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Increase your career skills as you learn how to solve problems in the workplace

As the digital world gains pace, we are introduced to more challenges both in the workplace and our daily lives. This ExpertTrack explores the ways you can use techniques and digital tools to find effective resolutions to problems.

You’ll develop problem solving skills, explore techniques like design thinking, and understand the importance of using data to make more informed decisions and find solutions to problems at work.

Using practical examples and tips from employers, you’ll have the opportunity to identify and use design skills and software to solve simple problems. You’ll also better understand what is required in this area by employers, and how you can apply these skills to enhance your career.

Develop your decision-making skills

You’ll build confidence tackling problems in the workplace by developing your decision-making skills.

By learning how to effectively choose which problem to solve first, you’ll feel ready to face challenges and quickly resolve issues. What’s more, you’ll discover how to create a persuasive plan to get your colleagues on board with your solutions.

Learn how to effectively use human-centred design

Human-centred design focuses on solving people’s problems with creative solutions.

You’ll develop a design-thinking mindset and learn how to ask the right questions to create a successful product that puts people first.

Discover evidence and data collection methods to improve your business decisions

You’ll learn the importance of data collection and the techniques you can use to harness its power in your decision-making.

You’ll examine the ethical considerations of data as well as data visualisation techniques to help you present your results in meaningful ways.

By the end of this ExpertTrack, you’ll have the skills and confidence to make informed business decisions and tackle digital problems both in and out of the workplace.

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Skip to 0 minutes and 7 seconds SPEAKER: Life is full of problems, and being able to solve them is a highly valued skill, but how do you know which problems to solve? What information do you need to solve them, and how do you decide? This ExpertTrack is designed to help you answer these questions. Discover which transferable skills are needed to solve these problems and what practical tools there are available to help you do this. Digital technology has made it easy to collect big data, and this ExpertTrack will show you how to use it for problem solving. Finally, you’ll learn about human-centred design and how it helps us understand the needs of people who have a problem in order to design appropriate solutions.

Skip to 0 minutes and 50 seconds If you want to learn how to solve problems and understand the technology that can support you, join this ExpertTrack.

Key skills you will learn

  • Problem solving
  • Making decisions
  • Using data
  • Analysing problems
  • Data analysis
  • Human centred design
  • Design thinking

Learning outcomes

By the end of the ExpertTrack, you’ll be able to...

  • Evaluate personal skills for problem solving.
  • Apply a problem-solving approach to generate solutions to your problems.
  • Produce a plan that persuades others your solution will work.
  • Develop a human-centred design mindset to approach a problem.
  • Apply the Design Thinking process to a real-world problem.
  • Collect information and data to test a human-centred solution.
  • Interpret trends and analyse patterns from a dataset.
  • Produce a plan to solve a problem with evidence and data being mindful of ethical concerns.
  • Apply a simple visualisation technique to make data easier to understand and work with.

Experience required

This ExpertTrack is designed for people who would like to build confidence in using digital technology in the workplace.

You may want to improve your career prospects, boost your digital skills, or you may be working and looking to increase your skills.

Getting started

This ExpertTrack will help you explore and build the foundations for a successful career in the digital workplace. It will help you use digital technology more effectively to design and implement solutions to problems. It will also help you develop the skills you need to be adaptable to a fast-paced digital environment.

ExpertTrack course overview

Prove you're job ready

Highlight the new, job-relevant skills you’ve gained and supplement existing qualifications with a hard-earned, industry-specific digital certificate – plus one for every course within your ExpertTrack.

  • Learn the latest in your chosen industry or subject.
  • Complete each course and pass assessments.
  • Receive certificates validated by the educating organisation.
  • Impress employers with learning outcomes you can add to your CV.
  • Make your career dreams a reality.

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How ExpertTracks work

Join an ExpertTrack to master new skills in your chosen specialist area. Work through a series of topic-focused courses at your own pace, and pass the final assessment to earn a digital certificate award which proves your expertise.

Join a free 7-day trial

Decide if the ExpertTrack is right for you with free access to the full suite of courses and assessments for a week.

Keep learning for $39/month

Pay a monthly subscription fee of $39 for as long as it takes you to complete the ExpertTrack. You can learn at your own pace and cancel at any time.

Earn digital certificates

Receive a certificate for every completed course and pass the final assessment to earn a digital certificate.

Become an expert

Use your specialist training to progress further in your career or build expertise in areas you’re passionate about.

World-class learning with University of Leeds

As one of the UK’s largest research-based universities, the University of Leeds is a member of the prestigious Russell Group and a centre of excellence for teaching.

Meet your instructor

I'm a creative digital producer and product manager, and helped establish the National Film and Television School’s first digital producing course. I have a secret double life as an artist.

Learning on FutureLearn

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  • Courses are split into weeks, activities, and steps to help you keep track of your learning
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

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Start learning today - free 7-day trial

After your free trial you can:

  • Pay $39 per month to keep learning online
  • Have complete control over your subscription; you can cancel any time
  • Work at your own pace and set your own deadlines at every stage
  • Only pay while you’re learning; the subscription will cancel automatically when you finish
  • Complete online assessments to test your knowledge and prove your skills
  • Earn digital course certificates and a final award that you can share online, with potential employers, and your professional network
  • Keep access to the content of courses you complete even after your subscription ends


ExpertTracks are a series of online courses designed to help you master new skills in specialist areas. You pay a monthly subscription fee which includes access to all courses within the ExpertTrack, as well as assessments and the final digital certificate.

Each ExpertTrack comes with a 7-day free trial period. You may cancel your subscription at any time and your subscription will automatically cancel when you finish the courses and assessments in your chosen ExpertTrack.

Yes. All of our ExpertTracks come with a 7-day free trial. You may claim one free trial period per ExpertTrack.

You have seven days before you will be charged your first monthly subscription fee. When you join an ExpertTrack you automatically receive a 7-day free trial period. You can cancel at any time during the trial period and no payment will be taken from your account.

Please see our full refund policy here.

No, all of our ExpertTracks consist of fully online courses. This means you can take an ExpertTrack from anywhere in the world.

No. ExpertTracks are designed for you to master new skills in a specialist area. You will earn a digital certificate that proves your learning, but it does not carry accreditation.

If you’re looking for certified or accredited courses, many of our microcredentials offer university credit or professional certification.

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