Online Microcredential in Business & Management

Crisis Leadership

Discover theories and frameworks for crisis leadership to steer your organisation through complex and unpredictable situations.

Created by

Deakin UniversityDeakin University

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Endorsed by

Risk Management Institute of AustralasiaRisk Management Institute of Australasia

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Build skills in crisis leadership with Deakin University

Anticipating and responding to complex situations is a fundamental aspect of leadership today. The field of crisis leadership aims to provide useful frameworks, models, and strategies for navigating these kinds of situations.

On this five-week course from Deakin University, you’ll gain an introduction to the key principles and applications of crisis management.

Equipping you with key skills and strategies in each week, the course will culminate with the drafting of a full Crisis Management Plan. This will be yours to take away and implement in your own organisation.

Apply crisis leadership concepts to your own organisation and context

Providing an overview of crisis management in a variety of contexts, this microcredential is designed to be applicable to a wide range of sectors and industries.

Whether you work in the corporate sphere, public health, finance, education, or any other area, you’ll be encouraged to apply your learning to your own organisation or context.

You’ll meet and interact with professionals in other industries who’ll share their varying experiences of crises and complex situations.

Reflect on your role in leading and managing crises

Throughout the course, you’ll gain an awareness of the importance of self-reflection and self-knowledge in enabling leaders to navigate and learn in stressful and complex situations.

A key priority of the microcredential is to encourage you to reflect on your own role in managing and mitigating crises. The course will equip you with core skills and strategy, but it will be your own critical thinking process that elevates you from a crisis responder to a crisis leader.

Develop a crisis management plan that you can take away and implement

In the final week of the course, you’ll develop a crisis management plan that you can take away and implement in your own organisation.

This will help you build preparedness and ensure that your organisation can weather any crisis.

How will this microcredential help in my career?

This microcredential is firmly focused on providing skills and frameworks for you to use in your career. You’ll be encouraged to discuss your own experiences of managing crises, and to apply what you learn in the context of your own organisation and profession. This will mean you take away concrete learnings and skills to boost your career.

At the end of the programme, you’ll receive a certificate to demonstrate your skills to future employers.

How will I be assessed?

This microcredential culminates in a two-part assessment designed to assess your personal leadership style and your ability to develop a usable crisis management action plan.

In Part A of the assessment, you’ll use a provided survey or leadership measure to assess your key behavioural tendencies and skills that may be relevant to dealing with crisis situations. These tendencies include charisma, regulatory focus, reflexivity, resilience, and empathy.

In Part B of the assessment, you’ll be expected to produce a detailed crisis management action, setting out some key implementable actions for crisis management in a context of your choice.

Will I receive university credits?

Upon successful completion of the written assessment, you’ll be awarded 0.5 Postgraduate Level Credits from Deakin University, and a Credly digital badge. You can build up your credits by completing more microcredentials offered by Deakin University.

Download video: standard or HD

Skip to 0 minutes and 3 seconds FLORIAN KLONEK: Crisis, whether they be environmental, financial, or even personal, are often unexpected. And when they hit, they are highly disruptive. But effective crisis leadership is not just about handling disasters when they strike.

Skip to 0 minutes and 22 seconds Hi. My name is Florian Klonek. And welcome to Crisis Leadership, an engaging and transformative journey designed to equip you with essential skills to prepare for, deal with, and learn from crisis as a leader and as an organisation. This course is crisis leadership as a comprehensive process that encompasses planning and preparation for crisis, adeptly managing them when they occur, and learning from the experience to emerge even stronger. The six weeks of this course revolve around the core idea that crisis leadership is a process which will help you to become a capable crisis leader. You will practise applying concepts and theories and develop a crisis management plan for your own organisation.

Skip to 1 minute and 5 seconds You will also have the opportunity to self-assess yourself and reflect on the various concepts learned. Week 1 is all about understanding the key foundational concepts. How exactly are we defining crisis? What is crisis leadership? These questions are critically important. And you will start to develop an understanding before embarking on more fine-grained topics in this course. You will analyse real-world case studies to gain insights into exemplary crisis leadership. We will give you plenty of opportunities to engage in discussions and identify the qualities that define effective crisis leaders. As you navigate the course, you will be guided by our expert teaching team, including industry experts who bring a wealth of experience and knowledge to the table.

Skip to 1 minute and 51 seconds Our lead educators, Adriana Stibral and I, will be your mentors leading you through this educational journey.

What skills will you learn?

  • Leadership skills
  • Decision-making
  • Working in high-pressure contexts
  • Resilience
  • Critical thinking
  • Crisis response
  • Teamwork
  • Preparedness

What you will achieve

By the end of the microcredential, you’ll be able to...

  • Demonstrate the knowledge of the role of crisis leadership for individuals, teams, and organisations in a variety of settings.
  • Evaluate the significance of context and effectively apply key crisis leadership concepts to your own situation.
  • Reflect on and understand your own role in leading and managing crises.
  • Develop a crisis management action plan to better prepare for and respond to crises.

Are you eligible for this microcredential?

Learners do not need any prior qualifications or experience to enrol in this microcredential. All they need is an interest in learning more about the skills and strategies involved in crisis leadership.

Some basic knowledge of leadership will be helpful for the programme.

Is this microcredential right for you?

This course is designed for anyone hoping to develop their skills in crisis leadership. It will be particularly useful for executives or managers required to make decisions in emergency or complex situations.


What happens before, during, and after your microcredential

  • Before learning

    You’ll have access to the welcome area to introduce yourself and familiarise yourself with the microcredential structure and course materials.

  • Course

    From 19 Feb 2024

    Crisis Leadership

    Discover why leadership is crucial in a crisis and develop the skills you need to successfully navigate crisis management.

    6 weeks

    10 hours per week

  • After learning

    You’ll receive a statement of completion from FutureLearn and digital certificate from Deakin University.

What you will receive

0.5 Deakin Credits Points at Postgraduate level from Deakin University

You’ll receive a digital Credly badge worth 0.5 postgraduate level credits. With these credits, you can build towards a degree from Deakin University.

Find out how credits work and where you can use them in our FAQs.

A Digital Credly Badge from Deakin University

image ⬅️ Click this image to see more information about the digital badge you will receive upon successful completion, validated by Credly.

Learn more about this organisation

Additional benefits

Complete your course within 6 weeks, including the assessment, or take extra time and use the regular assessment submission windows to complete within 20–26 weeks of your enrolment.

What is a microcredential?

Microcredentials are designed to upskill you for work in rapidly-growing industries, without the time and cost commitment of a full degree. Your microcredential can stand alone as an independent credential, and some also offer academic credit to use towards a degree.

Learn online with expert instructors

Complete online courses led by experts over multiple weeks with a dedicated group of professionals.

Complete project-based assessments

Test your understanding with online tutor-marked assessments and exercises.

Earn a professional credential

Finish your learning and pass your assessments to gain an accredited credential.

Advance further in your career

Use your microcredential as evidence of your specialised skills and progress further in your industry.

Career-focused learning by Deakin University

Deakin University is one of Australia’s largest universities with more than 61,000 students and over 15,000 online.

  • Established

  • Location

    Melbourne, Australia
  • World ranking

    Top 280Source: QS World University Rankings 2021

This microcredential is endorsed by Risk Management Institute of Australasia

RMIA stands as a premier association for risk professionals in Australasia, providing essential resources, opportunities for networking, and educational offerings.

Delivered by experts

I am a senior lecturer at the Deakin Business School. My interests are in understanding effective leadership, high performing teams, and the benefits of good work design.

Adriana is engaged in teaching, training and research in the field of Humanitarian Studies. She completed work placements in academia and the aid sector in Europe, USA, Africa, Australia & Middle East

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps to help you keep track of your learning
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

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When would you like to start?

We aim to run our microcredentials every few months. Join on the date that suits you or register to hear about future runs and updates.

  • Join by 19 Feb 2025 at 00:00This microcredential started 19 Feb 2024

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We can accept payments made by card (Visa, Mastercard and American Express) or PayPal via our online system.

You will have 14 days from the day the course starts to apply for a refund. If this Microcredential has any non-refundable costs they will be stated in the ‘Overview’ section above. You can find more information in our cancellation and refund policy.

Microcredentials are designed to fit around your life and timezone.

There may be live events as part of your studies, but these will be recorded and can be watched afterwards if you aren’t online for the live broadcast.

No, microcredentials are designed to be taken anywhere in the world. You won’t need the right to study in the country where the university offering the microcredential is based.

This microcredential has been developed by Deakin University at an AQF9 (Masters level) standard and provides Credit into a range of degrees.

As there is no standard for credit in Australia, at Deakin University this credential equates to half a point of academic credit, equal to half a unit of postgraduate study.

Want to know more? Read the microcredential FAQs, or contact us.