Online Microcredential in Healthcare & Medicine

Patient Journey and System Design

Apply systems thinking to improve organisational performance and patient experience.

Created by

Deakin UniversityDeakin University

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Improve the patient experience

Explore the journey of patients within the healthcare system and investigate operational management problems. Think systemically and apply concepts of change management, organisational culture, organisational performance and system redesign concepts to plan improvements.

What you’ll learn

In this stackable short course (microcredential), you’ll:

  • explain the concepts of patient journey and patient experience
  • appraise key theories and applications to enhance organisational performance and patient experience
  • apply systems thinking and redesign to define improvements in the quality of patient experience in non-acute care settings.

How you’re assessed

Your assessment will be presented as a report where you’ll critically analyse a relevant scenario and propose a plan to address the systemic and system level issues involved.

Co-designed with industry

This industry-led stackable short course is co-designed with health organisations including Kimberley Aboriginal Medical Services, Portland District Health and healthAbility and health management expert John Rasa Together, we’ve designed a course where you’ll gain skills that you can apply immediately in your workplace.

Stackable or standalone

This microcredential can be completed to receive a standalone credential or stacked together with related stackable microcredentials to build towards a full postgraduate Deakin degree later.

What skills will you learn?

  • Adopt systems thinking
  • Analyse causes
  • Apply systems re-design
  • Evaluate solutions
  • Create business plan
  • Provide leadership
  • Manage stakeholders
  • Manage business
  • Improve patient experience

What you will achieve

By the end of the microcredential, you’ll be able to...

  • Identify organisational performance and patient experience-related problems in healthcare.
  • Apply concepts of change management, organisational culture, organisational performance and system redesign.
  • Create a plan to address healthcare organisational and patient experience-related problems.
  • Build capacity in stakeholder management, change management, business planning and management.

Are you eligible for this microcredential?

To be successful we recommend:

  • 5 years of experience in a managerial or professional role with decision making responsibility or;
  • 3 years of experience and undergraduate degree or some experience in the healthcare sector, especially in the acute care and hospital context.

This microcredential is delivered in English and as such an academic proficiency in English is strongly recommended.

Is this microcredential right for you?

This micro-credential can be stacked together with related micro-credential Patient Flow Management to build towards full postgraduate Deakin degrees:

  • Graduate Certificate of Healthcare Management
  • Master of Business Administration (Healthcare Management)

To claim credit towards a degree at Deakin University, you must successfully complete both Patient Flow Management and Patient Journey and System Design, and meet Deakin’s award course admission and selection requirements, including English language proficiency.


What happens before, during, and after your microcredential

  • Before learning

    You will have access to the welcome area to introduce yourself and familiarise yourself with the microcredential structure.

  • Course

    From 29 Nov 2021

    Patient journey and system design

    Apply systems thinking to improve organisational performance and patient experience.

    6 weeks

    10 hours per week

  • After learning

    Upon successful completion, you will receive a statement of completion from FutureLearn and a digital certificate from Deakin University.

What you will receive

0.5 Deakin Credit Points at Postgraduate level from Deakin University

Please see the details for use of credit at the end of the page.

Find out how credits work and where you can use them in our FAQs.

A Digital Certificate and Badge from Deakin University and Credly

Learn more about this organisation

Additional benefits

Complete your course within 6 weeks including the assessment, or take extra time and use the regular assessment submission windows to complete within 24 weeks of your enrolment.

What is a microcredential?

Microcredentials are designed to upskill you for work in rapidly-growing industries, without the time and cost commitment of a full degree. Your microcredential can stand alone as an independent credential, and some also offer academic credit to use towards a degree.

Learn online with expert instructors

Complete online courses led by experts over 12-16 weeks with a dedicated group of professionals.

Complete project-based assessments

Test your understanding with online tutor-marked assessments and exercises.

Earn a professional credential

Finish your learning and pass your assessments to gain an accredited credential.

Advance further in your career

Use your microcredential as evidence of your specialised skills and progress further in your industry.

Career-focused learning by Deakin University

Deakin University is one of Australia’s largest universities with more than 61,000 students and over 15,000 online.

  • Established

  • Location

    Melbourne, Australia
  • World ranking

    Top 280Source: QS World University Rankings 2021

Delivered by experts

Academic health management professional with a background as CEO in managing hospitals/public health in Victoria and NSW as well Chief Examiner for Australasian College of Health Service Management

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps, but you can complete them as quickly or slowly as you like
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

Want to know more about learning on FutureLearn? Using FutureLearn

What are our learners saying?

Add a new skill or forge a new path

"I recommend Futurelearn to anyone looking to learn and upskill...If you are in the job market, you might want to add a new skill or forge a new path."

They bring the classroom right to you

"FutureLearn courses are always interesting and informative. They bring the classroom right to you and send you on a journey to explore new ideas and offer interesting topics."

When would you like to start?

We aim to run our microcredentials every few months. Join on the date that suits you or register to hear about future runs and updates.

  • Join by 13 Jan 2022 at 00:00This microcredential started 29 Nov 2021

Not ready to join yet? Register to find out more

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We can accept payments made by card (Visa, Mastercard and American Express) or PayPal via our online system.

You will have 7 days from the day the course starts to apply for a refund. You can find more information in our cancellation and refund policy.

Microcredentials are designed to fit around your life and timezone.

There may be live events as part of your studies, but these will be recorded and can be watched afterwards if you aren’t online for the live broadcast.

No, microcredentials are designed to be taken anywhere in the world. You won’t need the right to study in the country where the university offering the microcredential is based.

This micro-credential can be stacked together with related micro-credential Patient Flow to build towards full postgraduate Deakin degrees:

  • Graduate Certificate of Healthcare Management
  • Master of Business Administration (Healthcare Management)

This microcredential has been developed by Deakin University at an AQF9 (Masters level) standard and provides Credit for Prior Learning (CPL) into post-graduate degrees.

As there is no standard for credit in Australia, at Deakin University this credential equates to half a point of academic credit. However, the academic credit earned from this microcredential is equal to half a unit of postgraduate study.

Want to know more? Read the microcredential FAQs, or contact us.