On this microcredential, you’ll learn about the guiding principles of ITIL® 4, and how to provide high-level professional IT Service Management.
What is the ITIL®?
ITIL is the accepted international standard for IT Service Management.
What is the ITIL® 4 Foundation Certificate?
The ITIL® 4 Foundation Certificate course provides comprehensive first-level training for anyone involved in the provision, support, or delivery of IT-enabled services in a modern digital organisation.
It teaches the fundamentals of the latest version of ITIL, and getting the certification is key for anyone looking for a career in IT service management.
What does the Certification cover?
You’ll learn about the Service Value System (SVS) – which describes how all the components and activities of an organisation work together as a system to enable value creation.
You’ll explore key concepts in the ITIL® 4 framework that build upon Lean, Agile, DevOps, and other practices, and how these enable business value to be created. You’ll also learn core project management principles.
The course culminates in a one-hour multiple-choice examination for the ITIL® 4 Foundation Certificate and is a pre-requisite for the further training in ITIL® 4.
You’ll come away ITIL® certified by QA – an Axelos accredited training organisation – and ready to further an exciting career in a thriving sector.
View the trailer to find out more.
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