Online Microcredential in Healthcare & Medicine

Introduction to Management and Leadership in Health Services

Develop your understanding of management and leadership theory to meet the demands of a career in health services management.

Created by

The University of GlasgowThe University of Glasgow

Learn more

Get professional healthcare management training from a leading UK medical school

The complex nature of health services makes managing competing demands with limited resources extremely challenging for health professionals.

A number of Scottish Government reports have identified a need for health and social care staff to improve their leadership and management skills in order to provide safe, high-quality care.

On this microcredential, you’ll develop your understanding of the theories of management and leadership, and grow your adaptability, creativity, innovation, and analytical skills.

You’ll learn how to ensure collective leadership across staff grades, build effective multidisciplinary teams, and implement efficient ways of promoting the health and wellbeing of communities.

Engaging with health economics, equity, and clinical governance, you’ll evaluate the organisation and delivery of healthcare services and the principles underlying health service policy.

You’ll also critically assess the role of management and leadership in health services, and analyse the range of human and system failures that cause health organisations to underperform in crisis.

This microcredential meets the standards set by the Common Microcredential Framework.

What skills will you learn?

  • Problem solving
  • Analytical skills
  • Planning
  • Goal setting
  • Information gathering
  • Practice development
  • Resilience
  • Adaptability
  • Leadership theory

What you will achieve

By the end of the microcredential, you’ll be able to...

  • Assess the role of management and leadership in health services
  • Evaluate the organisation and delivery of health care services, including inter-organisational issues
  • Assess the principles underlying the development of health services and health service policy
  • Evaluate and apply the principles of quality assurance, clinical governance, and risk management in health services
  • Assess health intelligence data used in health service quality and improvement activities

Are you eligible for this microcredential?

In order to join this microcredential you should hold both:

  • a relevant undergraduate degree at least at 2.2 honours level or equivalent
  • a minimum of six months of work experience in a healthcare environment.

Exceptionally, you may also join if you hold a relevant professional qualification and at least two years experience in the professional practice of health service management.

Is this microcredential right for you?

This course is designed for health and social care professionals who’d like to pursue or enhance their career in health service management at all levels, from large hospitals to community services.

As well as being led by one of the UK’s top three medical schools, the course includes contributions from senior NHS staff working in management and policy who understand how to motivate teams and transform services.

Although the focus will largely be on care practice in Scotland, international examples of good practice will be included to critically analyse alternative approaches to healthcare.


What happens before, during, and after your microcredential

  • Before learning

    You’ll be enrolled directly with the University of Glasgow, allowing you access student services and support including the library.

  • Course 1

    From 27 Jul 2020

    Understanding the Context of Health Care Management

    In Part 1 students will identify the challenges and the complexity of health services and critique how they are managed.

    5 weeks

    10 hours per week

  • Course 2

    From 31 Aug 2020

    Doing Health Service Management Differently

    Part 2 encourages sharing of ideas to stimulate innovation in the management of health services in a familiar environment.

    5 weeks

    10 hours per week

  • After learning

    Once you have successfully completed the microcredential, you’ll receive 10 academic credits at Postgraduate level from the University of Glasgow which can be used towards their MSc in Health Service Management.

What you will receive

10 UK credits at Postgraduate level from The University of Glasgow

These credits can be used towards the University of Glasgow’s MSc in Health Service Management.

Find out how credits work and where you can use them in our FAQs.

What is a microcredential?

Microcredentials are designed to upskill you for work in rapidly-growing industries, without the time and cost commitment of a full degree. Your microcredential can stand alone as an independent credential, and some also offer academic credit to use towards a degree.

Learn online with expert instructors

Complete online courses led by experts over 12-16 weeks with a dedicated group of professionals.

Complete project-based assessments

Test your understanding with online tutor-marked assessments and exercises.

Earn a professional credential

Finish your learning and pass your assessments to gain an accredited credential.

Advance further in your career

Use your microcredential as evidence of your specialised skills and progress further in your industry.

Career-focused learning by The University of Glasgow

Founded in 1451, the University of Glasgow is the fourth oldest university in the English-speaking world. It is a member of the prestigious Russell Group of leading UK research universities.

  • Established1451
  • LocationGlasgow, Scotland, UK
  • World rankingTop 70Source: QS World University Rankings 2020

Delivered by experts

After a number of years practising as a nurse in the UK, Sue worked in The Gambia, Rwanda, Sudan and Uganda for international development NGOs. She works as a lecturer with the University of Glasgow.

I'm a lecturer working in the College of Medicine, Veterinary & Life Sciences at the University of Glasgow. I'm a sociologist interested in drug use, health, families, & policy.

Twitter: @DrSGreenwood

I’m your teaching assistant and will be moderating the online discussion boards. I have a PhD in Strategy from the Adam Smith Business School and work as a strategy consultant to public organisations.

What are our learners saying?

Add a new skill or forge a new path

"I recommend Futurelearn to anyone looking to learn and upskill...If you are in the job market, you might want to add a new skill or forge a new path."

They bring the classroom right to you

"FutureLearn courses are always interesting and informative. They bring the classroom right to you and send you on a journey to explore new ideas and offer interesting topics."

When would you like to start?

Enrolment for this microcredential is closed. We aim to run our microcredentials every few months. Speak to an enrolment advisor to find out more about this microcredential and future start dates.

    Speak to an advisor

    Register to learn more about this microcredential and be the first to hear of future start dates. Fill in your details below and one of our enrolment advisors will be in contact with you.

    By clicking submit, I agree to FutureLearn's Terms & Conditions and Privacy Policy, and I agree that my data will be processed in accordance with HubSpot's Privacy Policy.


    We can accept payments made by card (Visa, Mastercard and American Express) or PayPal via our online system.

    You will have 14 days from the day the course starts to apply for a refund. You can find more information in our code of conduct

    Microcredentials are designed to fit around your life and timezone.

    There may be live events as part of your studies, but these will be recorded and can be watched afterwards if you aren’t online for the live broadcast.

    No, microcredentials are designed to be taken anywhere in the world. You won’t need the right to study in the country where the university offering the microcredential is based.

    These credits can be used towards the University of Glasgow’s MSc in Health Service Management.

    Want to know more? Read the microcredential FAQs, or contact us.