Online Microcredential in Business & Management

Organisational Behaviour and Leadership Strategies

Stand out as an influential leader in any business as you learn how to successfully navigate fast-changing sectors.

Created by

Swiss Education GroupSwiss Education Group

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Co-created by

Swiss Hotel Management SchoolSwiss Hotel Management School

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Endorsed by

The Kempinski Hotels The Kempinski Hotels

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Build your leadership skills to fill industry gaps

Throughout your leadership career, you’ll have to navigate your team and business through a range of challenges and environments. To be successful, leaders must know how to carry out their duties during times of peace, turbulence, and everything in between.

This professional certificate will arm you with the knowledge to become a multi-skilled and resilient leader, and help you guide your team during any given situation.

Aimed at leaders in management and corporate positions, this professional certificate will help you steer through fast-paced industries as you learn practical skills in leadership styles for coaching, mentoring, and growing people.

You’ll build a skill set to enhance your employability at a managerial and executive level as you learn how to fill a gap in the leadership market.

Become adaptive with situational leadership

Today’s uncertain and complex business environment requires leaders that are skilled in situational leadership – a style that helps you choose the right way to lead depending on the situation.

You’ll learn how to be adaptive and versatile, understanding how to select the right leadership style for a given situation to improve engagement and performance.

Know and grow your emotional intelligence competencies

This professional certificate gives you the opportunity to be reflective, diving into a process of transformation and learning the importance of linking emotional intelligence with situational leadership for greater business results.

Emotional intelligence is a must-have skill to help you develop self-awareness, enabling you to take action such as knowing when followership is more productive than leadership.

You’ll understand when to take direction and step back, and when to come forward as a leader to steer the business to accomplish goals. Through building a diverse skill set of leadership styles, you’ll become a well-rounded, adaptable, and resilient leader.

Develop a social awareness to change organisational culture

You’ll examine the differences between management and leadership to understand how to use different styles to overcome organisational hurdles. You’ll also analyse practical case studies to help you identify the internal and external challenges you could face.

You’ll also understand how to increase your social awareness to influence and motivate people to change existing organisation culture. With this change, you’ll create an open and safe work environment for greater business performance and a competitive edge.

Learn from the hospitality experts at the Swiss Education Group

You’ll learn expert tips from the Swiss Education Group, who have nearly 40 years of experience in hospitality management.

By the end of this professional certificate, you’ll have the practical skills for executive leadership and decision-making to help grow your career.

Will I receive a certificate in Leadership?

If you pass the final assessment in this professional certificate, you’ll receive a Swiss Executive Certificate from the Swiss Education Group.

Will this professional certificate introduce me to different leadership styles?

Yes, you’ll learn a variety of leadership styles to help you apply to different situations and teams. You’ll understand how to choose the best techniques depending on the environment.

Will I learn coaching techniques to help manage my team?

As part of the leadership techniques, you’ll also learn different ways to coach your team to motivate them and inspire change.

What skills will you learn?

  • Coaching
  • Leadership
  • Change Management
  • Team Management
  • Decision making

What you will achieve

By the end of the microcredential, you’ll be able to...

  • Understand the differences between leadership and management and how to apply the leadership styles to overcome organisational hurdles
  • Employ emotional intelligence within the different leadership styles
  • Apply various leadership strategies when facing different challenges and outcomes (Followership, Inspirational, Situational and Resilient)
  • Develop leadership competencies to influence and enthuse people
  • Change existing organisational culture for competitive advantage and greater business performance
  • Analyse practical case studies to overcome internal and external hurdles
  • Build an open and safe relationships for greater performance
  • Discover how to reach and meet your desired goals
  • Create a safe work environment for team decision-making excellence
  • Reflect on different approaches while working with a team to achieve common and individual goals

Are you eligible for this microcredential?

There are no technical requirements to join this professional certificate however the Swiss Education Group recommends you have a Bachelor’s Degree Academic and a minimum of 3 years of managerial experience.

Is this microcredential right for you?

This professional certificate is for middle, senior, and executive management who would like to develop and improve their managerial skills.


What happens before, during, and after your microcredential

  • Course 1

    From 23 Aug 2021

    Leadership Styles for Coaching, Mentoring and Growing People

    Become a more effective coach & mentor as you build your skill set of different leadership styles & understand when to use them.

    4 weeks

    5 hours per week

  • Course 2

    From 27 Sep 2021

    Leading Organisational Transformation: Change Leadership & Overcoming Hurdles

    Sharpen your ability to manage change and help develop a positive organisational culture with your leadership skills.

    5 weeks

    5 hours per week

  • Course 3

    From 1 Nov 2021

    Executive Leadership & Decision Making

    Help increase business performance as you develop decision-making and problem-solving skills

    5 weeks

    5 hours per week

What you will receive

Throughout the professional certificate , you’ll take part in tasks and tests to reinforce your knowledge. You’ll have the opportunity to take part in discussions with learners and reflection activities before completing short portfolio tasks, which you’ll receive feedback on to help you prepare for your final assessment.

The assessments will demonstrate your understanding and professional application of your new skills. It will be graded by the tutor and if you pass, you will receive a Swiss Executive Certificate.

What is a microcredential?

Microcredentials are designed to upskill you for work in rapidly-growing industries, without the time and cost commitment of a full degree. Your microcredential can stand alone as an independent credential, and some also offer academic credit to use towards a degree.

Learn online with expert instructors

Complete online courses led by experts over 12-16 weeks with a dedicated group of professionals.

Complete project-based assessments

Test your understanding with online tutor-marked assessments and exercises.

Earn a professional credential

Finish your learning and pass your assessments to gain an accredited credential.

Advance further in your career

Use your microcredential as evidence of your specialised skills and progress further in your industry.

Career-focused learning by Swiss Education Group

Swiss Education Group is Switzerland’s largest private hospitality educator and has its headquarters in Montreux (Switzerland), with additional offices in the Americas and Asia.

Career-focused learning by Swiss Hotel Management School

With nearly 40 years of experience in hospitality management and culinary arts education, and rooted in the Swiss tradition of hospitality, Swiss Education Group is committed to equipping tomorrow’s professionals with the leadership and entrepreneurial skills highly sought after in the hospitality industry and beyond.

This microcredential is endorsed by The Kempinski Hotels

Delivered by experts

Consultant and Former Vice President Ritz Carlton USA

Managing Director at Swiss Education Group Professional

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps, but you can complete them as quickly or slowly as you like
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

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When would you like to start?

We aim to run our microcredentials every few months. Join on the date that suits you or register to hear from an enrolment advisor about future runs and updates.

Speak to an advisor

Not sure if this microcredential is right for you? Fill in your details below and one of our enrolment advisors will be in contact to provide you with the information you need to make a decision.

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We can accept payments made by card (Visa, Mastercard and American Express) or PayPal via our online system.

You will have 14 days from the day the course starts to apply for a refund. You can find more information in our cancellation and refund policy.

Microcredentials are designed to fit around your life and timezone.

There may be live events as part of your studies, but these will be recorded and can be watched afterwards if you aren’t online for the live broadcast.

No, microcredentials are designed to be taken anywhere in the world. You won’t need the right to study in the country where the university offering the microcredential is based.

Want to know more? Read the microcredential FAQs, or contact us.