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Certificate of Achievement
has completed the following course:
Leading and Managing People-Centred Change
This online course covered key leadership practices that underpin successful change and how to identify and communicate with key stakeholders throughout the process. We looked at understanding employee needs and the emotions of change, and building trust through the adoption of ethical practices. In addition, communication styles, building an effective dialogue and ensuring a successful ongoing implementation of change, were also explored.
3 weeks, 3 hours per week
Dr Julie Hodges
Associate Professor (Teaching) in Management
Durham University
Transcript
Learning outcomes
- Describe the role of leadership in organisational change
- Explain ways to gain commitment from people during change
- Identify ways to sustain change through people
- Describe an approach that will enable change to be sustained
Syllabus
Week 1: Preparing for change
- Six key leadership practices to underpin successful change
- Identifying people-focussed benefits
- Appreciating different perspectives of change
- Identifying, analysing and communicating to key people (stakeholders) affected by the change
Week 2: During change
- Recognising the emotions of, and responses to, change
- Communication styles
- Creating an effective dialogue
- Involving people in the change process
Week 3: Sustaining change
- Monitoring the implementation of change
- Protecting the change from risks and threats
- Sharing practical examples to address issues
Issued on 28th January 2018
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.