Online course in Business & Management

Leading and Managing People-Centred Change

Learn how to bring people with you as you lead or manage organisational change and navigate challenges to keep them on-board.

  • Duration 3 weeks
  • Weekly study 3 hours
  • Learn Free
  • Extra benefits From $84 Find out more

Ensure people-centred change in your organisation stays on track

Many leaders and managers struggle when it comes to managing change, especially if it affects people. This course looks at how we can manage people-centred change effectively. You will learn the importance of bringing people with you through change, and consider the moments where change can go wrong and how to avoid them.

Change does not need to be overwhelming, if it is managed well - find out what those of us with leadership or management responsibilities can do to keep things on track with this course.

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Skip to 0 minutes and 11 secondsOrganisations across the globe are operating in a changing landscape.

Skip to 0 minutes and 17 secondsAs the rate of change gets faster, the disruption caused is dramatically reshaping how they function.

Skip to 0 minutes and 26 secondsDemographics, technological advances, globalisation, political, and social events-- these are just some of the key trends impacting on organisations of all sizes around the world.

Skip to 0 minutes and 43 secondsSo how can managers and leaders cope with these trends that are transforming the workplace and crucially ensure they bring people with them through the change?

Skip to 0 minutes and 55 secondsDuring the course, we will consider how to engage and involve people in the process. And through this, how we can achieve change that is sustainable. We will also look at why change is often so difficult to bring about. How we can drive change ethically. And what to do if a change initiative starts to fail.

Skip to 1 minute and 19 secondsI'm Dr. Julie Hodges, the lead educator on this three-week course. I hope you'll join us and add your voice to the conversation. And investigate ways to bring about successful change together.

What topics will you cover?

Week 1: Preparing for change

  • Six key leadership practices to underpin successful change
  • Identifying people-focussed benefits
  • Appreciating different perspectives of change
  • Identifying, analysing and communicating to key people (stakeholders) affected by the change

Week 2: During change

  • Recognising the emotions of, and responses to, change
  • Communication styles
  • Creating an effective dialogue
  • Involving people in the change process

Week 3: Sustaining change

  • Monitoring the implementation of change
  • Protecting the change from risks and threats
  • Sharing practical examples to address issues

When would you like to start?

Most FutureLearn courses run multiple times. Every run of a course has a set start date but you can join it and work through it after it starts. Find out more

What will you achieve?

By the end of the course, you'll be able to...

  • Describe the role of leadership in organisational change
  • Explain ways to gain commitment from people during change
  • Identify ways to sustain change through people
  • Describe an approach that will enable change to be sustained

Who is the course for?

The course is designed for anyone who either leads or manages people or will shortly be in such a position. In particular, it will be useful to people new to leadership roles and practitioners in human resources, organisational development and internal communications.

Who will you learn with?

Professor Julie Hodges

Professor Julie Hodges

I am an academic, author and consultant focusing on change in organisations. My particular area of specialism is people-centred change and I have written a number of books on this subject.

Who developed the course?

Durham University is a collegiate university with long traditions and modern values, proud to be an international scholarly community which reflects the ambitions of cultures from around the world.

Join this course

Start this course for free, upgrade for extra benefits, or buy Unlimited to access this course and hundreds of other short courses for a year.


Join free and you will get:

  • Access to this course for 5 weeks


Upgrade this course and you will get:

  • Access to this course for as long as it’s on FutureLearn
  • A print and digital Certificate of Achievement once you’re eligible

Unlimited (New!)
$239 $179 for one year

Buy Unlimited and you will get:

  • Access to this course, and hundreds of other FutureLearn short courses and tests for a year
  • A printable digital Certificate of Achievement on all short courses once you’re eligible
  • The freedom to keep access to any course you've achieved a digital Certificate of Achievement on, for as long as the course exists on FutureLearn
  • The flexibility to complete your choice of short courses in your own time within the year
Find out more about upgrades or Unlimited.
Available until 31 October 2019. T&Cs apply.