Certificate of Achievement

Mary Templeman Hogg - O'Rourke

has completed the following course:

Transforming Citizen Participation

University of Birmingham

This course discovered the best techniques to encourage citizen participation and taught how to engage at all levels of the public sector.

4 weeks, 2 hours per week


Philip Whiteman

Director of the Masters of Public Administration

University of Birmingham

Dr. Maximilian Lempriere

INLOGOV Associate

University of Birmingham


Learning outcomes

  • Assess the extent of social media usage and the motivation of the users
  • Explore different ways in which social media has transformed citizen participation
  • Critically evaluate the digital "front line" that has been created by social media where citizens can upload crime and incident reports
  • Assess the notion of "sousveillance" and its value in improving relationships with citizens
  • Assess the benefits and dangers of engaging with the public through social media
  • Assess the social media and networking strategies of different organisations
  • Identify and resolve different types of social media implementation failure
  • Critique the benefits and challenges that come from live streaming front-line public service work such as police work
  • Evaluate the reach of different forms of social media posts made by public servants to members of the public


  1. Participation – how people consume current affairs, transforming citizen participation
  2. Relationships – consultation, frontline delivery, improved relationships
  3. Strategies – Mergel’s three strategies, Maijer and Thaen’s strategy, implementation
  4. Ownership – Social media and senior leadership

Issued on 23rd January 2022

The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.

This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.

Free online course:

Transforming Citizen Participation

University of Birmingham