Certificate of Achievement
has completed the following course:
Introducing Personal Lines Insurance
This course introduced the various types of insurance and their function. It covered how and why personal lines insurance is taken out and how insurance products are distributed. It also looked at the structure of the insurance market, key roles in the insurance industry, and the concept of risk.
4 weeks, 2 hours per week
Caroline Poppleton
Chartered Insurance Institute
Transcript
Learning outcomes
- Describe what insurance is, how it started and why personal lines insurance is important
- Identify the different components and categories of risk in insurance
- Discuss why people buy insurance and the needs of different types of customer
- Describe the workings of the risk pool
- Identify different market participants and describe their roles in the market
- Identify the policy documents and why we have them
- Describe the main types of personal lines insurance
- Compare the different ways insurance is sold
- Identify the key job roles in insurance
- Describe customer service, when it happens and how we can tell if it is good
- Demonstrate good customer service skills
Issued on 10th December 2023
The person named on this certificate has completed the activities in the transcript above. For more information about Certificates of Achievement and the effort required to become eligible, visit futurelearn.com/proof-of-learning/certificate-of-achievement.
This certificate represents proof of learning. It is not a formal qualification, degree, or part of a degree.