Artificial Intelligence (AI) in Hospitality: Challenges and Business Opportunities
Discover the business potential of AI
Artificial intelligence (AI) is changing the way businesses operate around the globe. From machine learning to deep learning, AI is creating all multiple new business challenges that any hospitality professional needs to master.
On this course, you’ll discover how AI has the potential to change – and challenge – the hospitality industry. Understand how to grasp the opportunities it presents, including lowering costs, improving customer satisfaction, and innovating front office and housekeeping.
Understand how generative AI can improve customer experience
You’ll identify how to distinguish between terms such as artificial intelligence, machine learning, and deep learning.
You’ll get a comprehensive overview of the legal and ethical considerations of AL, and consider customers’ expectations of how digitalisation could change the hotels of the future.
Boost cost optimisation and sustainability with technology
AI has the potential to drive sales and optimise marketing budgets. You’ll assess how this is possible, as well as how it could improve sustainability in the hospitality sector.
You’ll discover the most recent technological innovations in the field, how much they cost, and how they could be applied in hotels. Explore cutting-edge developments in customer experience, front office, housekeeping, and food and beverage provision.
Learn from top hospitality experts
You’ll study hospitality alongside leading hospitality and culinary arts educators at the Swiss Education Group.
Having completed the course, you’ll be trained in the latest cutting-edge developments in technology, ready to bring this new knowledge to bear in your hospitality business.
- Artificial Intelligence in Hospitality
- A.I. in Front Office, Food and Beverage, Sales and Marketing
- Cost Optimisation
- Ethics and Regulations
- A.I. in Customer Experience and Sustainability
Learning on this course
On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.
What will you achieve?
By the end of the course, you‘ll be able to...
- Compare Artificial Intelligence, Machine Learning and Deep Learning to identify the legal and ethical issues
- Improve sales and optimise marketing budget thanks to Artificial Intelligence and assess the impact on Sustainability
- Explore innovative trends in Front Office, Housekeeping, and Food and Beverage
- Assess the importance of strategic digitalisation, data analytics and Ethical issues
Who is the course for?
This course is designed for all those who want to expand their knowledge of artificial intelligence in hospitality.
- Front Office Managers
- Food & Beverage Managers
- Sales & Marketing Managers
- Hotel Managers
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