Discover the power of Microsoft Dynamics 365

Using powerful cloud-based applications such as MS Dynamics 365, you can equip your organisation with the digital tools needed to remain competitive.

During this three-week course, you’ll delve into the uses of MS Dynamics 365 and how it can help you refine your business processes through a modern business application.

You’ll also discover how to improve your organisation’s goals and objectives through added flexibility, allowing you to adopt technology easily for your business processes.

This course will help you improve your skills in your role as Sales Functional Consultant and it is part of the ExpertTrack Business Applications with Microsoft Dynamics 365 and Power Platform for Sales Functional Consultants.

Learn the digital tools to enhance your businesses processes

You’ll explore the functionality of each application in MS Dynamics 365, and use real-world business scenarios to demonstrate the key functionality and the business processes they enable. Through MS Dynamics 365 business applications, you’ll learn how to optimise operations, transform your products and services, reduce costs, and accelerate growth.

The application also helps with people interaction. You’ll learn how to empower employees and use the Customer Engagement application to help build positive and engaging relationships with your customers.

Understand cloud concepts using Microsoft Azure

You’ll gain a high-level understanding of cloud concepts and be introduced to Microsoft Azure, a cloud computing service to help you manage deployments and releases, creating a more agile approach within your organisation.

By the end of the course, you’ll feel comfortable and have everything you need to get started with MS Dynamics 365 and streamline your business processes.

What topics will you cover?

Dynamics 365 Customer Engagement applications
Dynamics 365 Unified Operations applications
The Power Platform
Cloud concepts
The security model
Licensing considerations

Who is this accredited by?

Microsoft:

This course is co-created and accredited by Microsoft

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

Identified the Dynamics 365 application offerings
Demonstrated the business value of the Power Platform
Discussed cloud and Azure concepts
Explained licensing, deployment and release concepts

Who is the course for?

This course will suit you if you work in customer engagement, unified operations, marketing, commerce, and human resources. This will also help any organisation looking to use MS Dynamics 365 to improve processes.

Who developed the course?

CloudSwyft Global Systems, Inc.

CloudSwyft has partnered with the top global technology companies to deliver cutting edge digital skills learning across the modern workplace.

Learning on FutureLearn

Your learning, your rules

Courses are split into weeks, activities, and steps to help you keep track of your learning
Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

Experience the power of social learning, and get inspired by an international network of learners
Share ideas with your peers and course educators on every step of the course
Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

As you work through the course, use notifications and the Progress page to guide your learning
Whenever you’re ready, mark each step as complete, you’re in control
Complete 90% of course steps and all of the assessments to earn your certificate

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