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Microsoft Dynamics 365 Fundamentals

Understand how to use Microsoft Dynamics 365 to help improve your customer engagement and streamline your business processes.

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16 Jul 2022
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Discover the power of Microsoft Dynamics 365

Using powerful cloud-based applications such as MS Dynamics 365, you can equip your organisation with the digital tools needed to remain competitive.

During this three-week course, you’ll delve into the uses of MS Dynamics 365 and how it can help you refine your business processes through a modern business application.

You’ll also discover how to improve your organisation’s goals and objectives through added flexibility, allowing you to adopt technology easily for your business processes.

Learn the digital tools to enhance your businesses processes

You’ll explore the functionality of each application in MS Dynamics 365, and use real-world business scenarios to demonstrate the key functionality and the business processes they enable. Through MS Dynamics 365 business applications, you’ll learn how to optimise operations, transform your products and services, reduce costs, and accelerate growth.

The application also helps with people interaction. You’ll learn how to empower employees and use the Customer Engagement application to help build positive and engaging relationships with your customers.

Understand cloud concepts using Microsoft Azure

You’ll gain a high-level understanding of cloud concepts and be introduced to Microsoft Azure, a cloud computing service to help you manage deployments and releases, creating a more agile approach within your organisation.

By the end of the course, you’ll have gained skills to improve your role as Sales Functional Consultant. You’ll feel comfortable and have everything you need to get started with MS Dynamics 365 and streamline your business processes.

What topics will you cover?

  • Dynamics 365 Customer Engagement applications
  • Dynamics 365 Unified Operations applications
  • The Power Platform
  • Cloud concepts
  • The security model
  • Licensing considerations

Who is this accredited by?

Microsoft
Microsoft:

This course is co-created and accredited by Microsoft

When would you like to start?

Start straight away and join a global classroom of learners. If the course hasn’t started yet you’ll see the future date listed below.

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Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Identified the Dynamics 365 application offerings
  • Demonstrated the business value of the Power Platform
  • Discussed cloud and Azure concepts
  • Explained licensing, deployment and release concepts

Who is the course for?

This course will suit you if you work in customer engagement, unified operations, marketing, commerce, and human resources. This will also help any organisation looking to use MS Dynamics 365 to improve processes.

If you want to explore this subject further, you may also be interested in these courses from the same provider:

Who developed the course?

CloudSwyft Global Systems, Inc.

CloudSwyft has partnered with the top global technology companies to deliver cutting edge digital skills learning across the modern workplace.

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