Microsoft Dynamics 365 Fundamentals
Understand how to use Microsoft Dynamics 365 to help improve your customer engagement and streamline your business processes.
Duration
3 weeksWeekly study
5 hours100% online
How it works
Microsoft Dynamics 365 Fundamentals
Discover the power of Microsoft Dynamics 365
Using powerful cloud-based applications such as MS Dynamics 365, you can equip your organisation with the digital tools needed to remain competitive.
During this three-week course, you’ll delve into the uses of MS Dynamics 365 and how it can help you refine your business processes through a modern business application.
You’ll also discover how to improve your organisation’s goals and objectives through added flexibility, allowing you to adopt technology easily for your business processes.
Learn the digital tools to enhance your businesses processes
You’ll explore the functionality of each application in MS Dynamics 365, and use real-world business scenarios to demonstrate the key functionality and the business processes they enable. Through MS Dynamics 365 business applications, you’ll learn how to optimise operations, transform your products and services, reduce costs, and accelerate growth.
The application also helps with people interaction. You’ll learn how to empower employees and use the Customer Engagement application to help build positive and engaging relationships with your customers.
Understand cloud concepts using Microsoft Azure
You’ll gain a high-level understanding of cloud concepts and be introduced to Microsoft Azure, a cloud computing service to help you manage deployments and releases, creating a more agile approach within your organisation.
By the end of the course, you’ll have gained skills to improve your role as Sales Functional Consultant. You’ll feel comfortable and have everything you need to get started with MS Dynamics 365 and streamline your business processes.
What topics will you cover?
- Dynamics 365 Customer Engagement applications
- Dynamics 365 Unified Operations applications
- The Power Platform
- Cloud concepts
- The security model
- Licensing considerations
Who is this accredited by?
This course is co-created and accredited by Microsoft
When would you like to start?
Start straight away and join a global classroom of learners. If the course hasn’t started yet you’ll see the future date listed below.
Available now
Learning on this course
On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.
What will you achieve?
By the end of the course, you‘ll be able to...
- Identified the Dynamics 365 application offerings
- Demonstrated the business value of the Power Platform
- Discussed cloud and Azure concepts
- Explained licensing, deployment and release concepts
Who is the course for?
This course will suit you if you work in customer engagement, unified operations, marketing, commerce, and human resources. This will also help any organisation looking to use MS Dynamics 365 to improve processes.
If you want to explore this subject further, you may also be interested in these courses from the same provider:
Who developed the course?
CloudSwyft Global Systems, Inc.
CloudSwyft has partnered with the top global technology companies to deliver cutting edge digital skills learning across the modern workplace.
Ways to learn | Buy this course | Subscribe & save | Limited access |
|---|---|---|---|
| Choose the best way to learn for you! | $109/one-off payment | $349.99 for one year Automatically renews | Free |
| Fulfill your current learning need | Develop skills to further your career | Sample the course materials | |
| Access to this course | tick | tick | Access expires 17 May 2024 |
| Access to 1,000+ courses | cross | tick | cross |
| Learn at your own pace | tick | tick | cross |
| Discuss your learning in comments | tick | tick | tick |
| Tests to check your learning | tick | tick | cross |
| Certificate when you're eligible | Printed and digital | Digital only | cross |
Cancel for free anytime |
Ways to learn
Choose the best way to learn for you!
Subscribe & save
$349.99 for one year
Automatically renews
Develop skills to further your career
- Access to this course
- Access to 1,000+ courses
- Learn at your own pace
- Discuss your learning in comments
- Tests to boost your learning
- Digital certificate when you're eligible
Cancel for free anytime
Buy this course
$109/one-off payment
Fulfill your current learning need
- Access to this course
- Learn at your own pace
- Discuss your learning in comments
- Tests to boost your learning
- Printed and digital certificate when you’re eligible
Limited access
Free
Sample the course materials
- Access expires 17 May 2024
Find out more about certificates, Unlimited or buying a course (Upgrades) | |||
Find out more about certificates, Unlimited or buying a course (Upgrades)
Learning on FutureLearn
Your learning, your rules
- Courses are split into weeks, activities, and steps to help you keep track of your learning
- Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
- Stay motivated by using the Progress page to keep track of your step completion and assessment scores
Join a global classroom
- Experience the power of social learning, and get inspired by an international network of learners
- Share ideas with your peers and course educators on every step of the course
- Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others
Map your progress
- As you work through the course, use notifications and the Progress page to guide your learning
- Whenever you’re ready, mark each step as complete, you’re in control
- Complete 90% of course steps and all of the assessments to earn your certificate
Want to know more about learning on FutureLearn? Using FutureLearn
Do you know someone who'd love this course? Tell them about it...
More courses you might like
Learners who joined this course have also enjoyed these courses.
Browse more in IT & Computer Science
