Online course in Business & Management

Communicating with Diverse Audiences

Explore how language and culture influence communication and improve your cross-cultural relationships at work.

  • Duration 4 weeks
  • Weekly study 3 hours
  • Learn Free
  • Extra benefits From $59 Find out more
  • Accreditation Available More info

Learn to interpret different varieties of English and avoid communication bias

Communication across language and culture is necessary for many professions. You may face communication barriers when talking to people who speak different varieties of English, or who don’t share your life experiences.

On this course, you will learn to make conscious decisions about how you build cross-cultural relationships. You will understand how culture and different varieties of English can pose challenges to understanding.

This course will help you to interpret different communicative behaviours so that you can build useful communicating strategies, and avoid communication bias.

What topics will you cover?

During this course you will cover the following subjects:

  • Making sense of culture
  • Unconscious bias through communication and how to prevent it
  • Using English as a lingua franca with speakers of different backgrounds
  • Establishing rapport through language

Who is this accredited by?

The CPD Certification Service: This course has been certified by the CPD Certification Service as conforming to continuing professional development principles

When would you like to start?

Most FutureLearn courses run multiple times. Every run of a course has a set start date but you can join it and work through it after it starts. Find out more

What will you achieve?

By the end of the course, you'll be able to...

  • Describe the layers and facets of culture and of other possible influences on communication practices
  • Assess which factors influence how they and others communicate
  • Reflect critically on their own and others' communicative behaviours to avoid unconscious bias
  • Describe different varieties of English and reflect critically on their own position as an English speaker
  • Apply a range of new strategies to establish rapport and achieve desired goals
  • Explain how language can be used to build interpersonal relationships
  • Evaluate the effectiveness of their communicative repertoire

Who is the course for?

This course is designed for professionals looking to improve their ability to communicate across linguistic and cultural boundaries.

Who developed the course?

The University of Surrey is a global community of ideas and people, dedicated to life-changing education and research. Surrey empowers students for personal and professional success by providing exceptional teaching and practical learning.

Join this course

Start this course for free, upgrade for extra benefits, or buy Unlimited to access this course and hundreds of other short courses for a year.

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  • Access to this course for 6 weeks

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$59

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  • Access to this course for as long as it’s on FutureLearn
  • Access to this course’s tests as well as a print and digital Certificate of Achievement once you’re eligible
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Unlimited (New!)
$239 for one year

Buy Unlimited and you will get:

  • Access to this course, and hundreds of other FutureLearn short courses and tests for a year
  • A printable digital Certificate of Achievement on all short courses once you’re eligible
  • The freedom to keep access to any course you've achieved a digital Certificate of Achievement on, for as long as the course exists on FutureLearn
  • The flexibility to complete your choice of short courses in your own time within the year
Find out more about upgrades or Unlimited.