• University of Southampton
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Contract Management: Building Relationships in Business

Learn about contract management and business relationships in a course backed by UK government & World Commerce & Contracting

91,579 enrolled on this course

Contract Management: Building Relationships in Business

Investigate the world of business contracts

Struggling to understand business contracts at work? Try our free 3-week online course to understand contract management processes, gain the confidence to develop new contracts and build successful business relationships.

Contracts are fundamental to business activities and relationships are fundamental to all contracts. Learn all about the intricacies of contract management today.

Manage contracts successfully

Over three weeks, you will realise the importance, complexity and challenges of designing and delivering good contracts. You will learn how your objectives and those of your customer/client can be achieved in an effective way to minimise possible threats or failures.

Understand the nuances of business relationships

In this course, we’ll explore relationship fundamentals and complexities that relate to business contracts.

This will involve asking what can go right or wrong in relationships; examining the rules that govern public and private sector procurement, and asking how you can make the right decisions for your customers and clients.

We will look at the complex supply chains and networks that are a feature of many contracts, learning how to manage interdependencies and the needs of multiple stakeholders.

Discover more about business contracts with real-life examples

The final part of the course will bring the above ideas together, using an example scenario (the challenge of building your own house) to put theory into practice.

You can find out how this course helped the career of Laylo, a Contracts Manager at ZTE Investment Foreigner Enterprise, in her learner story.

(Course image: derivative work based on silhouettes © Nevena Radonja/Shutterstock.)

What topics will you cover?

  • Commercial relationships and the pitfalls to avoid in contracting
  • The rules and regulations that govern business, trade and public procurement and how this can affect behaviour
  • Understanding customers and designing a business case and subsequent delivery and support system around their needs
  • Contracts exist in chains and networks. Managing interdependency and business relationships
  • Ensuring that stakeholders are engaged
  • The role of negotiation and how to be in the best position to make Win-Win negotiations a reality
  • Managing risk and identifying ‘unknown unknowns’
  • Examining what innovation is and how it can be fostered
  • Introducing the top attributes of successful contracts and the new skill sets that will be required in the future
  • Understand the benefits contract simplification and visualization can bring to your contracting relationships
  • Understand why there is a growing use of performance and outcome-based contracting models

When would you like to start?

Start straight away and learn at your own pace. If the course hasn’t started yet you’ll see the future date listed below.

  • Available now

What will you achieve?

By the end of the course, you‘ll be able to...

  • Explore what can go right or wrong in relationships
  • Debate how the rules and regulations that govern public and private sector procurement can affect behaviour
  • Identify ways you can ensure that what you buy (or sell) is what you and your customer / client really needs
  • Engage in a stakeholder analysis activity by sharing your own ideas and providing feedback on others
  • Explore your supplier relationships and compare what your fellow learners are doing more or less of than in your own organisation
  • Reflect on what actions you will now take to learn more about the course topics and take the lessons forward into your workplace

Who is the course for?

This free online course is designed for anyone who wants to better understand what is involved in commercial business relationships, and the process of managing contractual agreements.

It is suitable for those working in the public, private and third sectors.

What do people say about this course?

"After completing the Contract Management course, I am more knowledgeable, my opinions are respected and I am better equipped to implement procedures. I have improved as a manager."

"Coming from a humble background, where the access for such rich information is limited. It was like learning in a classroom filled in with people from diverse backgrounds, discussing, reading other learners comments...etc makes one think beyond one's limits. Take a bow to all the people who very involved in putting up this knowledgeable course. Feels good to have participated in this course. And feels even better that i'm going to continue my journey of learning through IACCM’s Contract and Commercial Management (CCM) Learning and Certification Program. Wish to see many of you there as well. Special thanks to two gentlemen Mr. Douglas and Mr. Tim"

Who will you learn with?

Lead Educator Professor of Purchasing and Supply Management. Using theory and practice to make business better is what excites me.

Tim Cummins is a Professor at the University of Leeds School of Law and founder and President of World Commerce & Contracting, a global, non-profit professional association

Who developed the course?

University of Southampton

Southampton is a place for ambitious people keen to stretch their intellectual abilities and help change the world.

World Commerce and Contracting

World Commerce & Contracting is a not-for-profit association dedicated to helping its global members achieve high performing and trusted trading relationships.

Endorsed by

endorsed by

Crown Commercial Service

Supporters

funded by

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  • Complete 90% of course steps and all of the assessments to earn your certificate

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