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Online course

Contract Management: Building Relationships in Business

Learn to build relationships and manage contracts successfully with this free online course backed by UK government and IACCM.

Free:

  • Access to the course for its duration + 14 days, regardless of when you join (this includes access to articles, videos, peer review steps, quizzes)
  • No certificate

Upgraded:

  • Unlimited access to the course, for as long as it exists on FutureLearn (this includes access to articles, videos, peer review steps, quizzes)
  • A Certificate of Achievement when you complete the course

Find out more

Contract Management: Building Relationships in Business

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Why join the course?

Contracts are fundamental to all business activities and relationships are fundamental to all contracts.

This free online course will help you understand contract management processes; give you the confidence to develop new contracts; and help you build successful relationships to implement contracts effectively.

Manage contracts and relationships successfully

The course has been developed by the University of Southampton, in association with the Crown Commercial Service, UK Cabinet Office, Civil Service Learning and the International Association of Contract & Commercial Management (IACCM).

Over three weeks, you will realise the importance, complexity and challenges of designing and delivering good contracts. You will learn how your objectives and those of your customer/client can be achieved in an effective way, to minimise possible threats or failures.

The course covers three key themes

Relationship fundamentals: we will explore what can go right or wrong in relationships; examine the rules that govern public and private sector procurement; and ask how you can make sure what you buy (or sell) is what you and your customer/client really needs.

Relationship complexities: we will look at the complex supply chains and networks that are a feature of many contracts, learning how to manage interdependencies and the needs of multiple stakeholders.

What does this mean to you? The final part of the course will bring the above ideas together, using an example scenario (the challenge of building your own house) to put theory into practice.

Learn with expert academics and experienced practitioners

Your guides for the course are Douglas Macbeth, Professor of Purchasing and Supply Chain Management at the University of Southampton; and Tim Cummins, CEO of IACCM who has wide and senior management experience in the field.

Each week, you’ll get the chance to hear guest lectures from, and discuss your own ideas with, practitioners from public and private sector organisations around the world.

You can find out how this course helped the career of Laylo, a Contracts Manager at ZTE Investment Foreigner Enterprise, in her learner story.

(Course image: derivative work based on silhouettes © Nevena Radonja/Shutterstock.)

Download video: standard or HD

When would you like to start?

  • Date to be announced

What will you achieve?

  • Explore what can go right or wrong in relationships
  • Debate how the rules and regulations that govern public and private sector procurement can affect behaviour
  • Identify ways you can ensure that what you buy (or sell) is what you and your customer / client really needs
  • Engage in a stakeholder analysis activity by sharing your own ideas and providing feedback on others
  • Explore your supplier relationships and compare what your fellow learners are doing more or less of than in your own organisation
  • Reflect on what actions you will now take to learn more about the course topics and take the lessons forward into your workplace

Who is the course for?

This free online course is designed for anyone who wants to better understand what is involved in commercial business relationships, and the process of managing contractual agreements.

It is suitable for those working in the public, private and third sectors.

Relationships and contracts are core to all commercial as well as not for profit activities. Managing them well is a core skill for everyone in all aspects of life.

Endorsed by

Who will you learn with?

Douglas Macbeth

Lead Educator Professor of Purchasing and Supply Management. Using theory and practice to make business better is what excites me.

Tim Cummins

Tim Cummins is founder and Chief Executive Officer for the International Association for Contract & Commercial Management, a global, non-profit professional association.

Who developed the course?

Southampton is a place for ambitious people keen to stretch their intellectual abilities and help change the world.

The IACCM enables public and private sector organizations and professionals to achieve world-class standards in their contracting and and relationship management process and skills.

Supporters

funded by

Free:

  • Access to the course for its duration + 14 days, regardless of when you join (this includes access to articles, videos, peer review steps, quizzes)
  • No certificate

Upgraded:

  • Unlimited access to the course, for as long as it exists on FutureLearn (this includes access to articles, videos, peer review steps, quizzes)
  • A Certificate of Achievement when you complete the course

Find out more

Get extra benefits, upgrade this course. For $89 you’ll get:

Unlimited access

Upgrading will mean you get unlimited access to the course.

  • Take the course at your own pace
  • Refer to the material at any point in future

If you’re taking a course for free you have access to the course for its duration + 14 days, regardless of when you join. If you upgrade the course you have access for as long as the course exists on FutureLearn.

A Certificate of Achievement

Upgrading means you’ll receive a Certificate of Achievement when you complete the course.

  • Prove your success when applying for jobs or courses
  • Celebrate your hard work
  • Display on your Linkedin or CV

To receive a Certificate of Achievement you need to mark 90% of the steps on the course as complete.