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Online course

Working Supportively With Refugees: Principles, Skills and Perspectives

Learn how the principals of psychological well-being, communication and interpretation can benefit your work with refugees

Working Supportively With Refugees: Principles, Skills and Perspectives

Explore interdisciplinary approaches to working with refugees

Refugees are a diverse group, speaking many languages and of varied religions and ethnicities. This course acknowledges that skills requirements are changing rapidly and offers training for those working in this area.

Combining principals of psychological well-being, intercultural communication, interpretation and conflict management, this course will help you to understand who refugees are and how you can support their integration in the receiving countries.

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Skip to 0 minutes and 19 secondsJAMIE SPURWAY: There have been mass movements of refugees many times before. The World Wars saw tens of millions fleeing their homes. The partition of India and Pakistan, the independence of Bangladesh, the Rwandan genocide, and civil conflicts around the world have all created refugees and there are millions. They are a massively diverse group, speaking many languages, of age, religions, and ethnicities, men and women, young and old, rich and poor. In many ways, they may have nothing in common except the fact that they have had to leave their home, a decision that nobody takes lightly and one that impacts on every aspect of their lives.

Skip to 0 minutes and 59 secondsMany flee war, while others flee a risk of violence that is specific to them, their families, or the group they're perceived to belong to. Critical to understanding this group of people is a recognition that they are not unusual. Refugees are ordinary people in extraordinary circumstances. In recent years, we've been inundated with images of refugees fleeing conflict and persecution in countries like Syria, Afghanistan, and Eritrea. There is a situation of humanitarian crisis in many of the countries that refugees currently flee to. DR.

Skip to 1 minute and 32 secondsMARTA MOSKAL: In the current massive increase of refugees flows that have been perceived as a refugee crisis. Skill needs are changing rapidly, calling for updated training within a more comprehensive and interdisciplinary approach, combining the principles of psychological well-being, intercultural communication, and interpretation, conflict and crisis management in the reality of and in the work with refugees. DR.

Skip to 1 minute and 57 secondsGIOVANNA FASSETTA: Cultural mediators hold a central role in addressing the needs of refugees and asylum seekers in the context of the current humanitarian crisis in Europe. Cultural mediators are directly involved in the facilitation of relations between newcomers under civil society, working towards the mutual exchange of knowledge and towards establishing positive relations between individuals from diverse cultural backgrounds and ethnic origins. This course aims to address the needs of interpreters, NGO practitioners, volunteers, refugees, researchers, and students. It will develop a set of skills needed to respond to this humanitarian crisis, which will include group management, intercultural communication, conflict resolution, counselling, and negotiation. DR.

Skip to 2 minutes and 52 secondsMARTA MOSKAL: The course is informed by a variety of resources developed by the Erasmus+ Reculm project consortium based in four European countries, the United Kingdom, Greece, Italy, and Spain. The course develops over three weeks. But attendance is flexible and self-paced. We look forward to working with you online.

What topics will you cover?

  • The basics about human migration, refugees and legal framework
  • Cultural diversity and interethnic relations
  • Socialisation, conflict resolution and social inclusion
  • Principles on psychological well-being and socio-emotional health in refugee cases. Strategies for the mediator to support the target group and their own self-care
  • Communication and interpreting in contexts of cultural mediation
  • The practice of cultural mediation in the reality of refugees

When would you like to start?

  • Available now

What will you achieve?

By the end of the course, you'll be able to...

  • The legal, social and cultural grounding for the refugee's integration in different European countries
  • Critically on the process of intercultural communication and interpretation, in the reality of and in the work with refugees
  • The idea of social integration, assessing ways in which cultural mediators could offer adequate support to refugees, asylum seekers and migrants
  • Awareness of principles of psychological well-being and socio-emotional health of refugees
  • Strategies for mediators to support refugees and attend to their own self-care
  • The skills needed to work with refugees including group management, intercultural communication, and conflict negotiation

Who is the course for?

The course is open to all and will be of particular interest to those working with refugees in any capacity. It is aimed particularly, but not exclusively, at interpreters, NGO practitioners, volunteers, refugees, researchers, and students. There are no prior requirements to join this course.

Who will you learn with?

Marta Moskal

Dr Marta Moskal is a research fellow at the University of Glasgow, School of Education. She works in the area of mobility, migration and intercultural education.

Giovanna Fassetta

Dr Giovanna Fassetta is a lecturer in Intercultural Literacies and Languages in Education at the University of Glasgow.

Jamie Spurway

I am a diversity trainer and currently work with Glasgow University. I specialise in delivering courses about refugees, human trafficking, equality, gender and religious & cultural diversity.

Who developed the course?

Founded in 1451, the University of Glasgow is the fourth oldest university in the English-speaking world. It is a member of the prestigious Russell Group of leading UK research universities.

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