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Designing Human-Centred AI Products and Services

Learn how to design collaborative artificial intelligence (AI) services and products that benefit human values.

Educators are currently active on this course

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Designing Human-Centred AI Products and Services

  • 6 weeks

  • 2 hours per week

  • Digital certificate when eligible

  • Introductory level

Find out more about how to join this course

  • Duration

    6 weeks
  • Weekly study

    2 hours
  • 100% online

    How it works
  • Unlimited subscription

    $189.99/yearLearn more

Discover the impacts of disruptive technologies with Hanyang University

Disruptive technologies, such as AI, have impacted major industries and reshaped our daily lives. Though it is a useful technology, modern data-centric AI has failed to benefit every member of the public without prejudice and bias.

This six-week course from Hanyang University will guide you through human-computer interaction (HCI) and how it can be used to make AI useful for all types of people.

You’ll learn how the HCI discipline can address the drawbacks of modern AI, and how to redefine it as human-centred AI to add value to every life.

Gain an introduction to human-computer interaction

You’ll develop knowledge of human-computer interaction to give you a fundamental understanding of why HCI should be incorporated with AI.

You’ll explore how the traditional HCI perspective has been changed for the new world of AI, transforming the way we interact with products and services.

Unpack AI design

Next, you’ll discover how modern AI has changed the way we design as you delve into different frameworks and uncover why human-centred AI design is needed.

With this knowledge, you’ll learn how to use tools and guidelines to align AI design with human values and how this makes AI more effective.

Explore AI ethics

Finally, you’ll focus on ethical AI design to learn how this is a crucial stage in considering how AI interacts with human actions.

Guided by the experts at Hanyang University, you’ll finish the course with the knowledge of how to make a user-centred AI system. You’ll have an understanding of the limitations of AI and how a human’s judgement can help to reduce such limitations, leading to successful human-centred AI systems.

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Skip to 0 minutes and 17 seconds Imagine a new Samsung fridge that can adjust its temperature depending on the volume of the food in the shelf. It includes a new AI algorithm and it has substantial sales in the market. However, an unsatisfied customer commented that “It doesn’t have any option to set the temperature by myself.” “I have a Type 1 Diabetes,” “and the temperature for the medicine should be set at a specific figure.” Is this way of automatic decision making by AI good or bad? What do you think? If this is bad, how we can make the cutting-edge so-called AI fridge better?

Skip to 1 minute and 5 seconds Go back to 10 years ago as we used to set the temperature of the fridge by ourselves or just put another ‘manual’ option that can override the manufacturer’s AI algorithm. Is this right to do so? Our question throughout this course is “How can we make better products / services for human values, with AIs?” Through this question, you might first wonder what the AI products and services mean. Also, will the field of Human-Computer Interaction, so-called HCI, or UX, user experience, help us to make such better AI systems for our humans? Hi, I am Prof. Blake Hokyoung Ryu and the lead educator of the course titled as “Designing Human-Centered AI Products and Services.” Hi, I am Prof. Jieun Kim. Together with Prof.

Skip to 2 minutes and 7 seconds Ryu, we will lead you to the new world of artificial intelligence where it can change the way we interact with products and services. In the first week, we will let you know how the traditional HCI perspective has been changed for the new world of AI. Then we will figure out why the modern AI has changed the way we used to design. That being said, how to design such human-centered AI systems is the key to the scope of Week 3 - 5. We will employ as many as concrete examples we have found from the world as well as Korea, which help you to extend your horizon of thought with regard to AI products and services.

Skip to 2 minutes and 58 seconds In the final week, we wrap up the course with a special focus on ethical AI design, where many unethical predictions are made whilst AI interacts with the non-stationary (or non-repeating) human actions. In total, we will discuss six important topics of how to make a user-centered AI system throughout the six weeks course. We would like to guarantee that this course will help you to understand the limitations of AI and how to reduce such limitations with a human’s judgmental capability and UX understanding, which will accordingly lead to the successful human-centered AI systems in the end. Thank you for joining this course. See you soon.

Syllabus

  • Week 1

    Human-Computer Interaction (HCI) and Artificial Intelligence

    • Introduction

      Introducing this course.

    • Human-Computer Interaction

      Learn what human-computer interaction is.

    • HCI enhances human values with technology

      HCI studies How to Enhance Human Values.

    • Human-centralism in HCI

      What is HCI good for?

    • Human-Computer Interaction and AI

      Learn about Human-Computer Interaction and AI.

    • What is Human-Centered AI?

      What is Human-Centered AI?

    • Wrap up

      A summary of this week's learning.

  • Week 2

    Human-Centered AI

    • Introduction

      Introducing this week's lessons.

    • Why is Human-Centered AI Design needed?

      Think about why you need Human-Centered AI Design.

    • Challenges to AI products and Services Design

      How should AI products be designed?

    • Key AI questions to Human-centered AI design

      What are the key AI questions for human-centric AI design?

    • Wrap up

      A summary of this week's learning.

  • Week 3

    Human-Centered AI Design Framework

    • Introduction

      Introducing this week's lessons.

    • Human-Centered AI Design

      What are some things that are Human-Centered AI Design?

    • Human-Centered AI Design Framework 1

      Learn about Human-Centered AI Design Framework.

    • Human-Centered AI Design Framework 2

      Learn about Human-Centered AI Design Framework.

    • Human-in-the-Loop in Human-Centered AI Design

      What does Human-in-the-Loop mean?

    • Wrap up

      A summary of this week's learning.

  • Week 4

    Human-Centered AI Design Guidelines - Part 1

    • Introduction

      Introducing this week's lessons.

    • Guideline

      Learn about Human-Centered AI Design Guidelines.

    • Improving the quality of data labels, how?

      Think about how you can improve the quality of your data labels.

    • Wrap up

      A summary of this week's learning.

  • Week 5

    Human-Centered AI Design Guidelines - Part 2

    • Introduction

      Introducing this week's lessons.

    • Guideline

      Learn about Human-Centered AI Design Guidelines.

    • Wrap up

      A summary of this week's learning.

  • Week 6

    Trustful AI Design

    • Introduction

      Introducing this week's lessons.

    • Two strategies

      What are the two strategies of AI design?

    • Trust and Transparency

      Can human-centered AI products and services be trusted?

    • AI Ethics and democratic AI

      Let's learn about AI ethics and what democratic AI means.

    • Wrap up

      A summary of this week's learning.

    • A Wider Discussion

      Discuss the given topic based on what you have learned.

When would you like to start?

Start straight away and join a global classroom of learners. If the course hasn’t started yet you’ll see the future date listed below.

  • Available now

Learning on this course

If you'd like to take part while our educators are leading the course, they'll be joining the discussions, in the comments, between these dates:

  • 26 Sep 2022 - 6 Nov 2022

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Build human-centred AI products and services
  • Test if AI is ‘provably’ beneficial for humans
  • Assess what is good and bad AI
  • Discuss trust/transparency and inclusive design for AI
  • Identify how to compete with, and not against, AI

Who is the course for?

This course is designed for those interested in AI and human-centred AI products.

No programming skills are required but some knowledge of psychology, design, and behavioural science is preferred.

Who will you learn with?

I like to see the world from a different perspective. AI that I am teaching for you also has many different views. I am not the best one, but good enough teacher for you to see other pictures of AI

Associate Professor at Hanyang University
Leverhulme Research Fellow, Royal College of Art, UK
MS/Ph.D. in Industrial Engineering, Arts et Metiers ParisTech, Frace

Who developed the course?

Hanyang University

Since its establishment in 1939 as South Korea’s first engineering institute, Hanyang University has been a major driving force behind Korea’s development.

  • Established

    1939
  • Location

    Seoul, South Korea
  • World ranking

    Top 150Source: QS World University Rankings 2021

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Ways to learn

Choose the best way to learn for you!

Subscribe & save

$189.99 for one year

Automatically renews

Develop skills to further your career

  • Access to this course
  • Access to 1,000+ courses
  • Learn at your own pace
  • Discuss your learning in comments
  • Digital certificate when you're eligible

Cancel for free anytime

Buy this course

$69/one-off payment

Fulfill your current learning need

  • Access to this course
  • Learn at your own pace
  • Discuss your learning in comments
  • Printed and digital certificate when you’re eligible

Limited access

Free

Sample the course materials

  • Access expires 9 Nov 2022

Find out more about certificates, Unlimited or buying a course (Upgrades)

Sale price available until 14 November 2022 at 23:59 (UTC). T&Cs apply.

Find out more about certificates, Unlimited or buying a course (Upgrades)

Sale price available until 14 November 2022 at 23:59 (UTC). T&Cs apply.

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