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Online course

Emotional Intelligence at Work

Explore how emotional intelligence helps us to understand ourselves and others, resolve conflict and build better relationships.

This course is part of the program Individual Differences at Work, which is one of the building blocks that leads to a degree in MSc Business and Organisational Psychology. Find out more.

Understand how emotional intelligence improves performance in the workplace

On this course you will explore how emotional intelligence influences not only our relationships with others but also with ourselves.

You will be introduced to the origins of emotional intelligence and key theorists who have attempted to define, develop and discuss this fascinating construct.

You will examine ways in which emotional intelligence can be measured, how emotional intelligence can be applied within organisational settings and whether it is possible for someone to be taught how to become more emotionally intelligent.

What topics will you cover?

• The origins of emotional intelligence

• The trait, ability and mixed models of emotional intelligence

• How to measure emotional intelligence

• Criticisms of emotional intelligence research

• How emotional intelligence can be applied in organisational settings

• Emotional intelligence interventions

When would you like to start?

  • Available now

What will you achieve?

By the end of the course, you'll be able to...

  • Describe and define emotional intelligence and identify its components
  • Identify differences between trait, ability and mixed models of emotional intelligence
  • Apply the concept of emotional intelligence to a workplace setting
  • Demonstrate what makes emotional intelligence different from ‘traditional’ intelligence
  • Explain how emotional intelligence can be used to improve inter-personal relationships and guide self-development
  • Compare and contrast interventions designed to develop emotional intelligence in the workplace
  • Evaluate the strengths and limitations of emotional intelligence research

Who is the course for?

This course is for anyone with a professional or personal interest in exploring emotional intelligence in workplace settings. It is suitable for those with a background in business, psychology or with relevant work experience and for those who wish to expand their existing knowledge of emotional intelligence.

Who will you learn with?

Anthony Thompson

MSc Occupational Psychology, BSc (Hons) Psychology, FHEA, MBPsS.
Doctoral researcher specialising in workplace behaviour change, business psychology consultant, test user: ability and MBTI qualified.

Who developed the course?

Coventry secured a gold rating in the UK government’s 2017 Teaching Excellence Framework (TEF) and is the country’s top modern university in the Guardian University Guide 2018.

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Join this course

Free
$0

  • Access to this course for 4 weeks
  • Includes any articles, videos, peer reviews and quizzes

Upgrade
$74

  • Unlimited access to this course
  • Includes any articles, videos, peer reviews and quizzes
  • Certificate of Achievement to prove your success when you're eligible
  • Download and print your Certificate of Achievement anytime

Advance your career with a degree

What's different about this course?

Since 2017 you have been able to take a degree on FutureLearn. This free course is a bit like a starter course for a degree — it should give you a flavour of the degree subject but can also be your first step towards a degree qualification.

If you enjoy this course you can apply to join the program it’s part of to start working towards a degree on FutureLearn.

Don’t worry, you can still take the course without doing a full degree!

How do degrees work on FutureLearn?

Do the free course
Join and complete the program
Get academic credit for an online degree from Coventry University

Which program and degree is this course part of?

This course is part of the program Individual Differences at Work, which is one of the building blocks that leads to a degree in MSc Business and Organisational Psychology.

Explore how and why individuals differ from one another and the methods that psychologists use to measure these differences.

Contact FutureLearn for Support