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Emotional Intelligence at Work

Explore how emotional intelligence helps us to understand ourselves and others, resolve conflict and build better relationships.

54,670 enrolled on this course

  • Duration

    2 weeks
  • Weekly study

    3 hours
This course is part of the program Individual Differences at Work, which is one of the building blocks that leads to a degree in MSc Business and Organisational Psychology. Find out more.

Explore the meaning of emotional intelligence

What is emotional intelligence, and why is it important? On this course, you’ll explore how emotional intelligence influences not only our relationships with others but also with ourselves.

As well as exploring the origins of emotional intelligence, you’ll also learn about the key theorists who have attempted to define, develop and discuss this fascinating construct.

Discover why emotional intelligence is so important

Emotional intelligence is a sought-after skill. You’ll learn about how it’s different from ‘traditional’ intelligence, as well as how it can be used to develop relationships and guide self-development.

To give a balanced view of the subject, you’ll also look at some of the criticisms of emotional intelligence research.

Develop your emotional intelligence skills

By exploring the emotional intelligence definition and some of the key concepts surrounding it, you can develop your own emotional intelligence skills.

You’ll be able to identify some of the central components of this vital soft skill, and how they can be applied in certain situations.

Understand how emotional intelligence improves performance in the workplace

By the end of this course, you’ll also understand how emotional intelligence at work can be used. You’ll examine ways in which it’s measured, as well as how it can be applied in various organisational settings.

These emotional intelligence examples can help give you context for how it is used in the workplace.

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Skip to 0 minutes and 17 seconds This course in emotional intelligence from Coventry University, will challenge you to think about whether emotions have a place in the world of business and whether emotional intelligence can lead to greater organizational success and improved personal performance. You will be introduced to different theoretical perspectives of emotional intelligence and have the opportunity to tackle significant questions such as Is emotional intelligence innate? Or can it be learned? Is emotion or logic the best guide to the way to behave at work? And how can we even measure whether someone is emotionally intelligent or not? We will also delve into situations where it can be misused and the consequences that this can have on people in organizations.

Skip to 1 minute and 7 seconds As you progress through the course, you should reflect on the examples of Nick and Sarah. Who would you prefer to work for and why?

What topics will you cover?

  • The origins of emotional intelligence
  • The trait, ability and mixed models of emotional intelligence
  • How to measure emotional intelligence
  • Criticisms of emotional intelligence research
  • How emotional intelligence can be applied in organisational settings
  • Emotional intelligence interventions

When would you like to start?

  • Date to be announced

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Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Describe and define emotional intelligence and identify its components
  • Identify differences between trait, ability and mixed models of emotional intelligence
  • Apply the concept of emotional intelligence to a workplace setting
  • Demonstrate what makes emotional intelligence different from ‘traditional’ intelligence
  • Explain how emotional intelligence can be used to improve inter-personal relationships and guide self-development
  • Compare and contrast interventions designed to develop emotional intelligence in the workplace
  • Evaluate the strengths and limitations of emotional intelligence research

Who is the course for?

This course is for anyone with a professional or personal interest in exploring emotional intelligence in workplace settings. It is suitable for those with a background in business, psychology or with relevant work experience and for those who wish to expand their existing emotional intelligence skills. It is part of the MSc Business and Organisational Psychology, which is accredited by the Association for Business Psychology.

Please note that the individuals detailed in the ‘Who will you learn with?’ section below, are current staff members and may be subject to change.*

Who will you learn with?

Andre Soares PhD, MSc, BSc, FHEA, CPsychol – assistant professor in business and occupational psychology at Coventry University

Who developed the course?

Coventry University

Coventry secured 5 QS Stars for Teaching and Online Learning in the QS World University Ranking 2020 and has received No. 1 in the world for Massive Open Online Courses in MoocLab’s World University Ranking 2021.

  • Established

    1992
  • Location

    Coventry

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  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

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This course is part of the program Individual Differences at Work, which is one of the building blocks that leads to a degree in MSc Business and Organisational Psychology.

Explore how and why individuals differ from one another and the methods that psychologists use to measure these differences.

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