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Enterprise Resource Planning in Operations Management

Learn how to successfully manage day-to-day business activities with effective enterprise resource planning (ERP).

5 business people discussing on a round table in the office

Understand the importance of resource planning

Enterprise resource planning (ERP) is central to any business, helping to efficiently manage all core processes, including finance, manufacturing, and HR.

On this four-week course, you’ll delve into the role of enterprise resource planning and how to use it to enhance operations. With this knowledge, you’ll understand how operational practices contribute to efficiency in both service and manufacturing environments.

By the end of the course, you’ll know how to successfully implement ERP, and have the skills to overcome the challenges you may face along the way.

Understand how to use operational strategies

Delving into operational strategies, you’ll learn how to examine and determine applicable information to use for improvements in your operations.

You’ll also consider how making improvements has consequences for both the organisation and stakeholders. This appreciation will help you consider what can be done to ensure changes are implemented smoothly.

Learn how to improve core business processes

With a solid understanding of the key concepts in operations management, you’ll explore the process tools and frameworks to improve core business processes.

You’ll also investigate and analyse internal and external priorities to enable continuous improvement within the business.

Explore KPIs and presentation tools

To help ensure your operational strategies are effective, you’ll learn how to use operational indicators such as KPIs to measure the performance of your strategies.

You’ll also learn how to use presentation tools to communicate your measurements with the team, to further help with productivity and efficiency.

Learning from the experts at Sentinel|9, you’ll finish the course with the skills and confidence to use enterprise resource planning to improve operations management.


  • Week 1

    Exploring enterprise resource planning

    • Course welcome

      Find out who you're learning with, what's happening in the course, how you'll be assessed, and take time to meet your fellow learners.

    • Operations of an economic entity: enterprise resource planning

      Explore concepts around Enterprise Resource Planning.

    • End of Week 1 wrap up

      A review of what's been covered and looking forward to next week.

  • Week 2

    Exploring external priorities

    • Weekly welcome

      Find out what's happening this week.

    • Enterprise resource planning - external priorities part 1

      Exploring the external priorities of ERP.

    • External resource planning - external priorities part 2

      A continuation of exploring the external priorities of ERP.

    • End of Week 2 wrap up

      A review of what's been covered and looking forward to next week.

  • Week 3

    Exploring internal priorities and operational indicators

    • Weekly welcome

      Welcome to Week 3, where we will explore the internal priorities of ERP, and begin exploration of operational indicators.

    • Enterprise resource planning - internal priorities

      give a summary of what's happening here - look at the overview of the lecture

    • Operational indicator, KPIs and metrics part 1

      Performance measurement is a fundamental principle of management. The measurement of performance is important because it identifies gaps between current and desired performance.

    • End of Week 3 wrap up

      This week we’ve explored enterprise resource planning: internal priorities, and part 1 of operational indicator, KPIs and metrics.

  • Week 4

    Exploring further operational indicators and measurement and presentation tools

    • Weekly welcome

      We continue exploring operational indicators, and look at measurement and presentation tools.

    • Operational indicator, KPIs and metrics part 2

      We continue our exploration of performance management, and delve more deeply into how it is a fundamental principle of management.

    • Measurement and presentation tools

      There are many tools available to help manage the performance of businesses. Measurement management techniques help managers make evidence-based judgments about performance.

    • End of Week 4 wrap up

      This week we’ve explored operational indicator, KPIs and metrics, as well as measurement and presentation tools.

When would you like to start?

Start straight away and join a global classroom of learners. If the course hasn’t started yet you’ll see the future date listed below.

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Assess the key concepts in operations management, resource planning, application systems, operations management process tools and frameworks to improve core business processes
  • Evaluate the role of enterprise resource planning as core to successful operations, and how operational practices contribute to the efficient operations in both service and manufacturing environments
  • Investigate the core business processes of an organisation’s internal and external supply chain interactions to create high-quality outcomes
  • Critique the use of operations resource planning, modelling and analytical tools to recommend solutions to operational problems
  • Synthesise information from a wide range of sources to determine research skills, and demonstrate the capacity to document the outcomes in process management with sound analysis and recommendations

Who is the course for?

This course is designed for anyone interested in learning about the applications of enterprise resource planning and operational systems and processes.

Who developed the course?


Sentinel|9 is an education content provider. They provide university-level content independently to offer a different pace of learning for individuals and institutions. They have a dynamic content library and Learning Management System (LMS) which is suitable for online, blended and face-to-face delivery.


FutureLearn is a leading social learning platform and has been providing high quality online courses for learners around the world over the last ten years.

What's included?

This is a premium course. These courses are designed for professionals from specific industries looking to learn with a smaller group of like-minded individuals.

  • Unlimited access to this course
  • Includes any articles, videos, peer reviews and quizzes
  • Tests to validate your learning
  • Certificate of Achievement to prove your success when you're eligible
  • Download and print your Certificate of Achievement anytime

Still want to know more? Check out our FAQs

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps to help you keep track of your learning
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

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