Introducing Personal Lines Insurance
Gain an understanding of the importance of personal lines insurance, how it works and the market in which it is sold.
Duration
4 weeksWeekly study
2 hours
Introducing Personal Lines Insurance
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Learn the basic foundations of insurance and the concept of risk
Personal lines insurance is one of the major components that make up the global financial services industry. On this course, you will be introduced to the various types of insurance and their function.
You will cover how and why personal lines insurance is taken out and learn how insurance products are distributed. You will also understand the structure of the insurance market, key roles in the insurance industry, and the concept of risk.
What topics will you cover?
- Personal lines insurance: the why and how
- Risk
- Structure of the insurance market
- Distributing insurance products
- Key roles in insurance
- Customer service in insurance
Learning on this course
On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.
What will you achieve?
By the end of the course, you‘ll be able to...
- Describe what insurance is, how it started and why personal lines insurance is important
- Identify the different components and categories of risk in insurance
- Discuss why people buy insurance and the needs of different types of customer
- Describe the workings of the risk pool
- Identify different market participants and describe their roles in the market
- Identify the policy documents and why we have them
- Describe the main types of personal lines insurance
- Compare the different ways insurance is sold
- Identify the key job roles in insurance
- Describe customer service, when it happens and how we can tell if it is good
- Demonstrate good customer service skills
Who is the course for?
This course is for anyone looking to deepen their understanding of how personal lines insurance works. This includes people interested in working in the insurance industry or gaining qualifications in the subject in the future.
Who will you learn with?
General Insurance professional, 25 years experience in UK market. Loves training and coaching.
Who developed the course?
Chartered Insurance Institute
The Chartered Insurance Institute is a professional body dedicated to building trust in the insurance and financial planning profession.
Learning on FutureLearn
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- Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
- Stay motivated by using the Progress page to keep track of your step completion and assessment scores
Join a global classroom
- Experience the power of social learning, and get inspired by an international network of learners
- Share ideas with your peers and course educators on every step of the course
- Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others
Map your progress
- As you work through the course, use notifications and the Progress page to guide your learning
- Whenever you’re ready, mark each step as complete, you’re in control
- Complete 90% of course steps and all of the assessments to earn your certificate
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