Online course

Service Improvement in Healthcare

Explore how improvement models can help healthcare workers enhance health services and deliver benefits to patients.

This course is part of the program Leadership, Service Improvement and Integrated Care, which is one of the building blocks that leads to a degree in MSc Nursing. Find out more.

Gain insight into healthcare service improvements for both patients and staff

Creating beneficial change requires analysis and research. On this course, you will be introduced to analysis models and service improvement methods that can help create change in the healthcare environment. Some of these methods have been tried and tested by the British National Health Service (NHS).

You will learn how to improve healthcare services at an individual practice level as well as look at the benefit of more extensive improvements for the future. You will identify areas that would benefit from improvements and explore the effect these changes would have on patients and staff.

What topics will you cover?

  • PESTEL analysis
  • SWOT analysis
  • Force Field analysis
  • Root Cause analysis
  • Task Centred leadership
  • Transactional analysis
  • Understanding what we mean by ‘person-centred values’ and patient-centred improvements

When would you like to start?

  • Date to be announced
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What will you achieve?

By the end of the course, you'll be able to...

  • Demonstrate a strong understanding of key theoretical concepts and techniques of leadership and service improvement.
  • Describe approaches to leadership and service improvements that relate to leading and influencing people
  • Explain how your service improvements are person-centred
  • Modify models of leadership, analysis and service improvement to suit a situation

Who is the course for?

This course is for healthcare workers who want to enhance their knowledge in improving private or government-funded health services. It is expected that learners have a healthcare qualification and experience working in multi-disciplinary teams.

Who will you learn with?

Nick Adams

Over 35 years of working in nursing, senior management, designing and implementing health policy for DoH and NHS, service analysis and commissioning, teaching, public arts, fire and rescue service.

Kimberley Craig

A senior nurse specialising in the care of patients with renal and urological disorders. 20 years experience in education, including in South Africa. MSc Nursing Course Director online and on campus.

Ingrid Pritchard

I am a Senior Lecturer in Adult Nursing and teach pre and post-registration nurses. I qualified as an adult registered nurse in 2000. My main background is acute surgery and critical care nursing.

Who developed the course?

Coventry secured a gold rating in the UK government’s 2017 Teaching Excellence Framework (TEF) and is the country’s top modern university in the Guardian University Guide 2018.

Advance your career with a degree

What's different about this course?

Since 2017 you have been able to take a degree on FutureLearn. This free course is a bit like a starter course for a degree — it should give you a flavour of the degree subject but can also be your first step towards a degree qualification.

If you enjoy this course you can apply to join the program it’s part of to start working towards a degree on FutureLearn.

Don’t worry, you can still take the course without doing a full degree!

How do degrees work on FutureLearn?

Do the free course
Join and complete the program
Get academic credit for an online degree from Coventry University

Which program and degree is this course part of?

This course is part of the program Leadership, Service Improvement and Integrated Care, which is one of the building blocks that leads to a degree in MSc Nursing.

This program will help you study a range of models so that you can put into practice contemporary thinking about leadership, service improvement, analysis and project management for real improvements.