Weekly study6 hours
Service Improvement in Healthcare
Gain insight into healthcare service improvements for both patients and staff
Creating beneficial change requires analysis and research. On this course, you will be introduced to analysis models and service improvement methods that can help create change in the healthcare environment. Some of these methods have been tried and tested by the British National Health Service (NHS).
You will learn how to improve healthcare services at an individual practice level as well as look at the benefit of more extensive improvements for the future. You will identify areas that would benefit from improvements and explore the effect these changes would have on patients and staff.
- PESTEL analysis
- SWOT analysis
- Force Field analysis
- Root Cause analysis
- Task Centred leadership
- Transactional analysis
- Understanding what we mean by ‘person-centred values’ and patient-centred improvements
Learning on this course
On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.
What will you achieve?
By the end of the course, you‘ll be able to...
- Demonstrate a strong understanding of key theoretical concepts and techniques of leadership and service improvement.
- Describe approaches to leadership and service improvements that relate to leading and influencing people
- Explain how your service improvements are person-centred
- Modify models of leadership, analysis and service improvement to suit a situation
Who is the course for?
This course is for healthcare workers who want to enhance their knowledge in improving private or government-funded health services. It is expected that learners have a healthcare qualification and experience working in multi-disciplinary teams.
Please note that the staff described in the ‘Who will you learn with?’ section below may be subject to change.
Advance your career with a degree
This program will help you study a range of models so that you can put into practice contemporary thinking about leadership, service improvement, analysis and project management for real improvements.