Service Improvement in Healthcare
Duration 2 weeks
Weekly study 6 hours
Gain insight into healthcare service improvements for both patients and staff
Creating beneficial change requires analysis and research. On this course, you will be introduced to analysis models and service improvement methods that can help create change in the healthcare environment. Some of these methods have been tried and tested by the British National Health Service (NHS).
You will learn how to improve healthcare services at an individual practice level as well as look at the benefit of more extensive improvements for the future. You will identify areas that would benefit from improvements and explore the effect these changes would have on patients and staff.
What topics will you cover?
- PESTEL analysis
- SWOT analysis
- Force Field analysis
- Root Cause analysis
- Task Centred leadership
- Transactional analysis
- Understanding what we mean by ‘person-centred values’ and patient-centred improvements
When would you like to start?
Who is the course for?
This course is for healthcare workers who want to enhance their knowledge in improving private or government-funded health services. It is expected that learners have a healthcare qualification and experience working in multi-disciplinary teams.
Who will you learn with?
Over 35 years of working in nursing, senior management, designing and implementing health policy for DoH and NHS, service analysis and commissioning, teaching, public arts, fire and rescue service.
What's different about this course?
Since 2017 you have been able to take a degree on FutureLearn. This free course is a bit like a starter course for a degree — it should give you a flavour of the degree subject but can also be your first step towards a degree qualification.
If you enjoy this course you can apply to join the program it’s part of to start working towards a degree on FutureLearn.
Don’t worry, you can still take the course without doing a full degree!
How do degrees work on FutureLearn?
Which program and degree is this course part of?
This course is part of the program Leadership, Service Improvement and Integrated Care, which is one of the building blocks that leads to a degree in MSc Nursing.
This program will help you study a range of models so that you can put into practice contemporary thinking about leadership, service improvement, analysis and project management for real improvements.