Gain insight into healthcare service improvements for both patients and staff
Creating beneficial change requires analysis and research. On this course, you will be introduced to analysis models and service improvement methods that can help create change in the healthcare environment. Some of these methods have been tried and tested by the British National Health Service (NHS).
You will learn how to improve healthcare services at an individual practice level as well as look at the benefit of more extensive improvements for the future. You will identify areas that would benefit from improvements and explore the effect these changes would have on patients and staff.
What topics will you cover?
- PESTEL analysis
- SWOT analysis
- Force Field analysis
- Root Cause analysis
- Task Centred leadership
- Transactional analysis
- Understanding what we mean by ‘person-centred values’ and patient-centred improvements
When would you like to start?
Most FutureLearn courses run multiple times. Every run of a course has a set start date but you can join it and work through it after it starts. Find out more
What will you achieve?
By the end of the course, you‘ll be able to...
- Demonstrate a strong understanding of key theoretical concepts and techniques of leadership and service improvement.
- Describe approaches to leadership and service improvements that relate to leading and influencing people
- Explain how your service improvements are person-centred
- Modify models of leadership, analysis and service improvement to suit a situation
Who is the course for?
This course is for healthcare workers who want to enhance their knowledge in improving private or government-funded health services. It is expected that learners have a healthcare qualification and experience working in multi-disciplinary teams.
Please note that the staff described in the ‘Who will you learn with?’ section below may be subject to change.
Join this course
Join free and you will get:
Upgrade this course and you will get:
for one year
Buy Unlimited and you will get:
What's different about this course?
Since 2017 you have been able to take a degree on FutureLearn. This free course is a bit like a starter course for a degree — it should give you a flavour of the degree subject but can also be your first step towards a degree qualification.
If you enjoy this course you can apply to join the program it’s part of to start working towards a degree on FutureLearn.
Don’t worry, you can still take the course without doing a full degree!
How do degrees work on FutureLearn?
Which program and degree is this course part of?
This course is part of the program Leadership, Service Improvement and Integrated Care, which is one of the building blocks that leads to a degree in MSc Nursing.
This program will help you study a range of models so that you can put into practice contemporary thinking about leadership, service improvement, analysis and project management for real improvements.