Skip main navigation
We use cookies to give you a better experience, if that’s ok you can close this message and carry on browsing. For more info read our cookies policy.
We use cookies to give you a better experience. Carry on browsing if you're happy with this, or read our cookies policy for more information.
Online course

The Digital Economy: Success through Market Segmentation

Explore how and why market segmentation can be used to improve customer satisfaction and business performance.

The Digital Economy: Success through Market Segmentation

This course is part of the The Digital Economy program, which will enable you to thrive in the digital economy and earn 15 credits towards an MBA.

Tailor your offers to your customer's needs

Marketing is all about putting the customer at the centre of the business. But what exactly does that mean today? And what challenges do marketers face in satisfying ever more demanding customers in the digital age?

In this online course, you will look at how marketers can gain a competitive advantage, by using the vast amount of customer data available, to segment, target and personalise products for their customers.

The course provides an in-depth grounding in market segmentation as a process, revealing how you can adapt it to improve the performance of all businesses.

What topics will you cover?

  • What the digital economy means for the function of marketing
  • What market segmentation is and why market segmentation matters
  • The link between business strategy and marketing
  • The process of segmentation, targeting and positioning
  • Ethical issues in market segmentation
  • The explosion of information and data in the digital age

When would you like to start?

  • Available now

What will you achieve?

By the end of the course, you'll be able to...

  • Identify and understand the impact of the digital economy on why and how market segmentation is used by organisations
  • Summarise and link segmentation strategy to an organisation’s overall strategic direction, recognising the impact of the digital economy
  • Produce and use market segmentation to improve your organisation’s performance in the digital world
  • Demonstrate sensitivity to ethical issues arising from market segmentation in the digital economy

Who is the course for?

This course is intended for learners wanting to know about how the digital era is affecting market segmentation strategies of organisations, their customers and stakeholders. You do not require any previous knowledge or experience of marketing to study this course but you could benefit from having some knowledge of business in general.

Find further information about OU registration, the assessment module and MBA in the entry requirements.

Who will you learn with?

Hilary Collins

Hilary is a strategic design academic with research interests in the economic and cultural role of the creative industries. She teaches OU courses in Strategy and Design Thinking

Who developed the course?

The Open University (OU) is the largest academic institution in the UK and a world leader in flexible distance learning, with a mission to be open to people, places, methods and ideas.

Learners collage mobile
Join this course

Free
$0

  • Access to this course for 6 weeks
  • Includes any articles, videos, peer reviews and quizzes

Upgrade
$84

  • Unlimited access to this course
  • Includes any articles, videos, peer reviews and quizzes
  • Tests to validate your learning
  • Certificate of Achievement to prove your success when you're eligible
  • Download and print your Certificate of Achievement anytime
Contact FutureLearn for Support