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People Management Skills

Learn about the key methods, strategies and principles of people management and develop your own management style.

67,336 enrolled on this course

People Management Skills
  • Duration5 weeks
  • Weekly study3 hours
  • LearnFree
  • Extra BenefitsFrom $44Find out more

Learn how to become a confident line manager

Line managers play an important role in organisations, from the day-to-day management of people to the implementation of company policy.

Naturally, the journey to becoming a line manager can be challenging and new managers are often left feeling overwhelmed.

You’ll learn about best practice processes in recruitment and induction, and identify market trends that will impact your organisation.

You’ll also discover how to develop teams and individuals, and manage good workplace performance.


  • Week 1

    Thinking of yourself as a manager

    • Getting started

      In this week we'll begin by looking at the aspects of people management that you find most rewarding and most difficult.

    • First steps in management

      We'll take a look at some of the fundamental aspects of managing a team including prioritising, delegating and developing trust

    • Your management style

      In this activity we'll look at the different approaches to management and how you can adapt your style to suit different situations and employee needs.

  • Week 2

    How do you find the best people?

    • The labour market

      This week we'll be looking at how we find the best people for our team. First let's look at the labour market and the different factors that might affect your organisation.

    • Looking at recruitment

      Now let's explore the recruitment process from writing job descriptions to looking at CVs as well as looking ahead to succession planning

    • Inductions

      Finally let's take a look at the role of the manager after they’ve hired their new employee and how they can make the introduction as smooth as possible.

  • Week 3

    How do you develop your team?

    • Thinking about team development

      This week we're looking at learning and development. First we'll discuss the benefits of developing your people and the ways in which you can establish their development needs

    • How do we develop people?

      In this activity we'll look at the many different routes available for developing your people

    • Coaching your team

      We take a closer look at one of the fundamental learning tools every manager has: coaching

  • Week 4

    How do you manage performance?

    • Performance management

      What does good and bad performance management look like? We'll explore some scenarios and discuss top tips for encouraging effective performance.

    • Setting goals and objectives

      In this activity we’ll look in more detail at how people managers can work with their team to set effective goals and objectives for performance management.

    • Managing conflict

      Now let's take a closer look at a manager’s role in handling conflict and the steps they can take to resolve disputes.

  • Week 5

    How do you maintain a healthy workforce?

    • Why think about well-being?

      This week we'll be exploring well-being, starting with the business case for well-being and your role in maintaining well-being within your team.

    • Managing absence

      In this activity we'll look at the impact of absence and a manager’s role in managing the absence of their team.

    • Returning to work

      Next we’ll look at the importance of good returning to work plans and offer tips on how to make them most effective.

    • Managing stress

      We take a look a closer look at an issue affecting more and more people in the workplace: stress

    • People Management Skills: final thoughts

      We take a look back at what we've covered over the last five weeks

When would you like to start?

Start straight away and learn at your own pace. If the course hasn’t started yet you’ll see the future date listed below.

  • Available now

What will you achieve?

By the end of the course, you‘ll be able to...

  • Explore elements of managing absence and supporting employees returning to work
  • Assess the current labour market conditions and trends for your organisation
  • Explore good practice in both recruitment and induction
  • Describe effective ways of developing both teams and individuals
  • Explore approaches to managing good workplace performance
  • Describe ways to address shortfalls in performance
  • Discuss the need to maintain a healthy workforce
  • Reflect on your own management style

Who is the course for?

This course is designed for new and aspiring people managers (line managers). It may also be of interest to small to medium-sized organisations that do not have the support of an HR function.

This course has been developed by the CIPD with the financial support of JPMorgan Chase Foundation.

Who will you learn with?

As Head of Learning & Development Content at the Chartered Institute of Personnel and Development I oversee programmes, qualifications and resources for L&D and management (Twitter @AndyLancasterUK).

I run an L&D consultancy to support businesses to offer more engaging, efficient, enjoyable and effective workplace learning, blending the best of digital, social and face to face learning methods.

I'm a learning and development content producer at the Chartered Institute of Personnel and Development. I create videos, articles, animations and podcasts to help people professionals learn.

I am a specialist in developing leadership and management skills using a blended approach to learning. I have over 20 years of corporate experience and over 16 years of running a small business.

Who developed the course?

CIPD - Chartered Institute of Personnel and Development

The CIPD is the professional body for HR and people development. The registered charity offers professional training and accreditation for those working in HR and learning and development.

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