Online ExpertTrack in Business & Management

Essential Skills for Team Leaders

New to a managerial position? Discover practical skills to help you succeed as a team leader with ILM.

Created by

City & Guilds GroupCity & Guilds Group

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Co-created by

ILMILM

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Develop certified leadership and management skills as a new team leader.

Developed by ILM, the UK’s top leadership and management institute, this ExpertTrack will equip you with the skills and knowledge you need to succeed in your role as a team leader.

Developed by ILM, the UK’s leading provider of leadership qualifications, this ExpertTrack will help you learn the key practical skills and knowledge that employers consider essential in a team leader.

If you are new to a supervisory role, this course will help you build the confidence to successfully manage your team and navigate the many relationships you’ll encounter in a leadership position.

Upon successful completion of the ExpertTrack, you’ll receive a digital credential from ILM.

Improve your people management skills for effective leadership

Being a successful team leader requires strong communication and organisation skills so that you can manage your team and the relationships you have with customers, partners and stakeholders effectively.

This course will give you practical skills you can apply in your workplace to help you deliver clear messages and build a collaborative working environment.

Develop your decision-making skills and deliver results

You’ll learn essential decision-making and problem-solving skills to ensure you and your team can deliver on the goals and targets you have set.

You’ll learn how to manage change and implement operational plans. You will also explore the human resources practices and legal requirements you need to follow in your role.

Learn coaching techniques to increase team performance

The course will take you through different leadership and coaching styles that you can apply to help motivate your team towards their goals.

You’ll discover how to monitor the performance of your team, provide evidence-based feedback objectively and also how manage challenging conversations.

On the course, you’ll have the chance to engage with a peer group using social learning. This means that you can take part in discussions to share experiences and to provide and receive feedback from your fellow learners to support your progress.

Key skills you will learn

  • Self Awareness
  • Emotional intelligence
  • Leadership
  • Communication
  • Team Leader
  • Budgeting
  • Collaboration
  • Team Working
  • Problem Solving
  • Decision Making
  • Coaching

Learning outcomes

By the end of the ExpertTrack, you’ll be able to...

  • Identify how to build effective working relationships with both internal and external customers
  • Develop an understanding of emotional intelligence and the importance of self-awareness
  • Lead a team through uncertainty and change
  • Improve budget planning and monitoring
  • Explore ways in which you can improve team wellbeing, avoid unconscious bias, and develop inclusive working practices
  • Apply essential HR practices and legal requirements needed as a team leader
  • Identify different leadership styles that may be used in different situations
  • Evaluate different coaching models and consider which approaches will best develop team performance
  • Develop techniques for approaching difficult conversations
  • Apply strategies for improving team performance, including conducting effective appraisals

Experience required

This ExpertTrack is designed for anyone in a supervisory l position who wants to develop their skills and confidence as a team leader.

You don’t need any prior experience to join.

Getting started

This course series will suit you if you are stepping into a management position for the first time and you want to learn practical skills you can implement immediately in your workplace.

ExpertTrack course overview

  • Course 1

    Learn the core attributes of a successful team leader and develop practical skills you can immediately apply in your workplace.

    3 tests

    3 weeks

    3 hours per week

    • Week 1

      Communicating in the workplace
      • Welcome to the course
      • Welcome to Week 1
      • Developing emotional intelligence
      • Different forms of communication
      • Application of different communication styles
      • Weekly wrap-up
    • Week 2

      Managing your workload
      • Welcome to Week 2
      • Time management
      • Select time-management tools
      • Weekly wrap-up
    • Week 3

      Building relationships
      • Welcome to Week 3
      • Build effective working relationships
      • Approaches to build customer relationships
      • What happens when different teams collaborate?
      • Valuing different opinions
      • Weekly wrap-up
  • Course 2

    Develop essential team leader skills to help you make decisions, solve problems to manage change and implement operational plans.

    3 tests

    3 weeks

    3 hours per week

    • Week 1

      Solving problems and making decisions
      • Welcome to Week 1
      • Problems at work
      • Problem-solving techniques
      • Escalate issues
    • Week 2

      Applying human resources (HR) good practice
      • Welcome to Week 2
      • HR legal requirements
      • Team wellbeing
      • Implement inclusive working practices
      • Avoid unconscious bias
    • Week 3

      Delivering operational value
      • Welcome to Week 3
      • Deliver value for money
      • Plan and monitor a budget
      • Implement operational plans
      • Manage change
  • Course 3

    Understand how to lead a team using coaching to drive performance and to measure results.

    2 tests

    2 weeks

    3 hours per week

    • Week 1

      Leadership styles and coaching
      • Welcome to Week 1
      • How can I adapt my leadership style?
      • What can I do to make my team meetings effective?
      • What coaching models and techniques can I use?
      • Coaching to develop my team’s performance
    • Week 2

      Developing performance, using feedback and challenging conversations
      • Welcome to Week 2
      • Develop team performance
      • Provide evidence-based feedback
      • Approach a challenging conversation

Prove you're job ready

Highlight the new, job-relevant skills you’ve gained and supplement existing qualifications with a hard-earned, industry-specific digital certificate – plus one for every course within your ExpertTrack.

  • Learn the latest in your chosen industry or subject.
  • Complete each course and pass assessments.
  • Receive certificates validated by the educating organisation.
  • Impress employers with learning outcomes you can add to your CV.
  • Make your career dreams a reality.

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How ExpertTracks work

Join an ExpertTrack to master new skills in your chosen specialist area. Work through a series of topic-focused courses at your own pace, and pass the final assessment to earn a digital certificate award which proves your expertise.

Join a free 7-day trial

Decide if the ExpertTrack is right for you with free access to the full suite of courses and assessments for a week.

Keep learning for $39/month

Pay a monthly subscription fee of $39 for as long as it takes you to complete the ExpertTrack. You can learn at your own pace and cancel at any time.

Earn digital certificates

Receive a certificate for every completed course and pass the final assessment to earn a digital certificate.

Become an expert

Use your specialist training to progress further in your career or build expertise in areas you’re passionate about.

World-class learning with City & Guilds Group

We support over 4 million people each year to develop skills that help them into a job, develop on that job and to prepare for their next job. As a charity, we’re proud that everything we do is focused on achieving this purpose. 

World-class learning with ILM

ILM are passionate about harnessing the power of leadership to transform people and businesses for the better.

Meet your instructor

Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps, but you can complete them as quickly or slowly as you like
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

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  • Only pay while you’re learning; the subscription will cancel automatically when you finish
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FAQ

ExpertTracks are a series of online courses designed to help you master new skills in specialist areas. You pay a monthly subscription fee which includes access to all courses within the ExpertTrack, as well as assessments and the final digital certificate.

Each ExpertTrack comes with a 7-day free trial period. You may cancel your subscription at any time and your subscription will automatically cancel when you finish the courses and assessments in your chosen ExpertTrack.

Yes. All of our ExpertTracks come with a 7-day free trial. You may claim one free trial period per ExpertTrack.

You have seven days before you will be charged your first monthly subscription fee. When you join an ExpertTrack you automatically receive a 7-day free trial period. You can cancel at any time during the trial period and no payment will be taken from your account.

Please see our full refund policy here.

No, all of our ExpertTracks consist of fully online courses. This means you can take an ExpertTrack from anywhere in the world.

No. ExpertTracks are designed for you to master new skills in a specialist area. You will earn a digital certificate that proves your learning, but it does not carry accreditation.

If you’re looking for certified or accredited courses, many of our microcredentials offer university credit or professional certification.

Have more questions about ExpertTracks? Read the ExpertTracks FAQs, or contact us.