Tourism and Hospitality Management
Discover the world of hospitality management and build the skills to effectively plan events, optimise revenue, and manage a team.
Duration
Approx 16 weeks3 hrs per week
Tourism and Hospitality Management
Welcome to the fascinating world of tourism
This ExpertTrack from the Universidad de Palermo is designed to introduce you to the hospitality, travel, and tourism sector.
You’ll start by focusing on the importance of tourism to the global economy before delving into the changes currently transforming the industry towards more conscious and sustainable tourism.
Explore event management and how to organise successful events
Events are a staple of the tourism and hospitality industry. Social, business, and cultural events can be a huge source of income so client satisfaction is key when organising an event.
In the second course of this ExpertTrack, you’ll learn the step-by-step process for planning events, from managing budgets and suppliers to communications and marketing.
You’ll gain tools to strategise and coordinate the different areas of events such as catering, staffing, and PR.
Develop revenue management skills to optimise profitability
Increasing income and profitability is vital to growing a business. But with heavy competition and challenges in the hospitality sector, you need to understand how to plan demand and optimise pricing.
This ExpertTrack will guide you through the techniques for analysing and forecasting the hotel market as well as how to strategise around demand to improve revenue.
Discover effective techniques for recruiting and motivating a top team
Highly motivated teams can create exceptional experiences for guests, improving service and customer satisfaction. But how do you cultivate effective teams?
You’ll learn how to take stock of your team’s skills, knowledge, competencies, and attributes to assess your staffing needs. Then, you’ll explore the best processes for recruiting and selecting staff, allowing you to build a top team.
Learn from the experts at the Universidad de Palermo
Universidad de Palermo is one of the most prestigious universities in Latin America, internationally recognised for its innovation in online education.
Along with your educator, Professor Vanesa Cerdan, you’ll complete this course with a new perspective on hospitality management and the skills to manage the revenue, team, and events for a hotel.
Key skills you will learn
- Leadership and Management
- Human Resources
- Professional development
- Entrepreneurship
- Training and planning
- Revenue Management
- Event Management
- Marketing
- Hospitality Market
- Economic strategies
- Logistics
- Profitability
Experience required
This ExpertTrack will introduce you to the basics of the tourism and hospitality industry. You do not need any previous experience or knowledge to make the most of this course.
Getting started
This hospitality management ExpertTrack is designed for anyone interested in hospitality management or travel and tourism.
ExpertTrack course overview
Course 1
Introduction to Tourism and Hospitality
Gain an overview of the tourism and hospitality industry and lay the groundwork to understand its customers and challenges.
1 test
4 weeks
3 hours per week
Course 2
Event Management in Tourism and Hospitality
Learn how to plan and manage different types of events, from handling event budgets and suppliers to PR and event communications.
1 test
4 weeks
3 hours per week
Course 3
Hotel Revenue Management
Learn how to manage the revenue of a hotel, analyse the competitive market, and boost income and profitability.
1 test
4 weeks
3 hours per week
Course 4
Human Capital Management in Hospitality
Discover how to build an effective and motivated team with tools and techniques to recruit, select, and train your hotel staff.
1 test
4 weeks
3 hours per week
Prove you're job ready
Highlight the new, job-relevant skills you’ve gained and supplement existing qualifications with a hard-earned, industry-specific digital certificate – plus one for every course within your ExpertTrack.
- Learn the latest in your chosen industry or subject.
- Complete each course and pass assessments.
- Receive certificates validated by the educating organisation.
- Impress employers with learning outcomes you can add to your CV.
- Make your career dreams a reality.
Download a PDF
How ExpertTracks work
Join an ExpertTrack to master new skills in your chosen specialist area. Work through a series of topic-focused courses at your own pace, and pass the final assessment to earn a digital certificate award which proves your expertise.
Decide if the ExpertTrack is right for you with free access to the full suite of courses and assessments for a week.
Pay a monthly subscription fee of $39 for as long as it takes you to complete the ExpertTrack. You can learn at your own pace and cancel at any time.
Receive a certificate for every completed course and pass the final assessment to earn a digital certificate.
Use your specialist training to progress further in your career or build expertise in areas you’re passionate about.
World-class learning with Universidad de Palermo
Universidad de Palermo is global university based in Argentina, recognised as one of the best and most innovative in Latin America.
Meet your instructors
She has a degree in Ceremonial. Director of her own company, specialized in corporate and social events. In recent years, she has dedicated herself to teaching in private and state universities.
Francisco Donato, Certified Public Accountant, Licentiate in Demography and Tourism. He teaches Revenue Management and Integration Seminar I at Universidad de Palermo, School of Business.
Bachelor's Degree in Tourism with orientation in Tourism Planning. Teacher.
With experience in retail sales of tourism services in the private sector and corporate travel in the public sector.
Degree in Nutrition. Postgraduate degree in university teaching. Studying a master's degree in Economics and Tourism Development. Currently, she teaches at the University of Palermo.
Learning on FutureLearn
Your learning, your rules
- Courses are split into weeks, activities, and steps to help you keep track of your learning
- Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
- Stay motivated by using the Progress page to keep track of your step completion and assessment scores
Join a global classroom
- Experience the power of social learning, and get inspired by an international network of learners
- Share ideas with your peers and course educators on every step of the course
- Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others
Map your progress
- As you work through the course, use notifications and the Progress page to guide your learning
- Whenever you’re ready, mark each step as complete, you’re in control
- Complete 90% of course steps and all of the assessments to earn your certificate
Want to know more about learning on FutureLearn? Using FutureLearn
What are our learners saying?
Add a new skill or forge a new path
"I recommend Futurelearn to anyone looking to learn and upskill...If you are in the job market, you might want to add a new skill or forge a new path."
They bring the classroom right to you
"FutureLearn courses are always interesting and informative. They bring the classroom right to you and send you on a journey to explore new ideas and offer interesting topics."
Start learning today - free 7-day trial
After your free trial you can:
- Pay $39 per month to keep learning online
- Have complete control over your subscription; you can cancel any time
- Work at your own pace and set your own deadlines at every stage
- Only pay while you’re learning; the subscription will cancel automatically when you finish
- Complete online assessments to test your knowledge and prove your skills
- Earn digital course certificates and a final award that you can share online, with potential employers, and your professional network
- Keep access to the content of courses you complete even after your subscription ends
FAQ
ExpertTracks are a series of online courses designed to help you master new skills in specialist areas. You pay a monthly subscription fee which includes access to all courses within the ExpertTrack, as well as assessments and the final digital certificate.
Each ExpertTrack comes with a 7-day free trial period. You may cancel your subscription at any time and your subscription will automatically cancel when you finish the courses and assessments in your chosen ExpertTrack.
Yes. All of our ExpertTracks come with a 7-day free trial. You may claim one free trial period per ExpertTrack.
You have seven days before you will be charged your first monthly subscription fee. When you join an ExpertTrack you automatically receive a 7-day free trial period. You can cancel at any time during the trial period and no payment will be taken from your account.
Please see our full refund policy here.
No, all of our ExpertTracks consist of fully online courses. This means you can take an ExpertTrack from anywhere in the world.
No. ExpertTracks are designed for you to master new skills in a specialist area. You will earn a digital certificate that proves your learning, but it does not carry accreditation.
If you’re looking for certified or accredited courses, many of our microcredentials offer university credit or professional certification.
Have more questions about ExpertTracks? Read the ExpertTracks FAQs, or contact us.