Interview analysis – good practice

In this video, our user researchers demonstrate good interview practice.

Task

Watch the video and try to identify the potential problems that could have occurred and how the researcher manages to avoid them.

What are the differences with the previous video? Again, consider things like:

• tone of voice
• body language
• the types of questions being asked
• how the participant responds or how they appear to feel
• how the interviewer handles problems as they arise

Share and discuss your answers with your fellow learners in the comments below. Remember, these scenarios are fictional, but they represent real experiences – how do you think you would respond in these situations?