• University of Leeds
  • Institute of Coding logo

Communication and Interpersonal Skills at Work

Improve your communication skills at work and learn how to navigate positive collaboration in the modern workplace.

150,052 enrolled on this course

Communication and Interpersonal Skills at Work
  • Duration

    2 weeks
  • Weekly study

    2 hours
  • 100% online

    Learn at your own paceHow it works
  • Digital upgrade

    Free

Discover useful communication strategies for the workplace

Whether we communicate from behind a screen or face to face, strong interpersonal skills allow us to share ideas, points of view, expertise, and information effectively.

On this course, you’ll discover the best communication strategies for effective workplace collaboration, and reflect on your own personal communication style.

You’ll learn the importance of matching your communication style with your work and project goals and learn how to manage and control challenging conversations.

Featured in the UK government’s The Skills Toolkit collection.

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Skip to 0 minutes and 6 seconds Adeseye Lowal-Solarin: Communication skills are the most popular and in demand skills across jobs and industries. So how would you improve yours? This course will help you. Communication and Interpersonal Skills at Work is one of three courses exploring collaboration, communication, and remote working. Learn how tone, style, and format need to change depending on your audience. Explore how to take advantage of different online platforms. And hear from industry professionals about how they put their plans into action. This course is part of our portfolio of professional and digital skills courses from the University of Leeds, in association with the Institute of Coding. All available for free to help you build your career today.

Skip to 0 minutes and 52 seconds Whether you’re new to the world of work or forging a new career for yourself, we look forward to sharing your journey into the fast-moving digital space. Join us online now.

Syllabus

  • Week 1

    Know yourself

    • Welcome

      Before you get started, take some time to meet Adeseye Lawal-Solarin, who will guide you through the course. You'll also have the opportunity to meet your fellow learners and plan your learning journey.

    • Personal style

      In this activity, you will explore your preferred methods and style of communication. You will be provided with various tools to help you to further understand and develop how you personally communicate.

    • Communication platforms

      You are now going to explore different communication platforms and how your communication style will vary depending on this. You will also look at the importance of understanding your audience.

    • Your approach to communication

      Now it’s time to bring together your learnings in order to address your areas of aptitude and aspects that can be improved. You’ll learn to identify your communication goals and how to work these to your advantage.

    • Summary

      You’ve reached the end of the first week of Communicating and Interpersonal Skills at Work. In this activity, we’ll sum up what you’ve learned, and look forward to Week 2.

  • Week 2

    Be yourself when communicating in the workplace

    • Welcome to Week 2

      During Week 2, you will learn how to apply your communications style in the workplace and how to engage in challenging conversations with positive outcomes. You will also reflect on what you’ve learned throughout the course.

    • Communicating at work

      In this activity, you will learn how to apply your communication style in a working environment. You’ll look at common workplace situations and consider the best way to approach them and what challenges you might expect.

    • Managing challenging conversations

      You will now learn how to engage in challenging conversations in the workplace with positive outcomes. You’ll hear advice from professionals and you will also receive tips on how to best navigate these conversations.

    • Demonstrating your communication skills

      Now it’s time to bring together what you’ve learned about communications. You will reflect on your personal style and techniques, and demonstrate those skills by putting together a communications development plan.

    • Summary

      You’ve reached the end of the second week of Communicating Well at Work. In this activity, You’ll see a summary of what you’ve learned and you’ll complete an end of course test.

When would you like to start?

Start straight away and learn at your own pace. If the course hasn’t started yet you’ll see the future date listed below.

  • Available now

Learning on this course

You can take this self-guided course and learn at your own pace. On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

  • Identify your personal communications style
  • Explore different communication platforms
  • Reflect on whether your communication is aligned to your goals
  • Apply your communication style in the workplace
  • Engage in challenging conversations with positive outcomes
  • Reflect on your personal style and technique

Who is the course for?

This course is designed for people who have digital skills but would like to build confidence in using digital technology in the workplace.

This may include those studying for A-levels, those who have a degree, or those who want to improve their career prospects.

The course will also be useful for anyone in employment who wants to boost their digital skills or anyone returning to the workplace who’d like to gain confidence in how working practices have evolved.

You might also be interested in the other courses in the Digital Skills for the Workplace collection from the University of Leeds and the Institute of Coding.

Who will you learn with?

Hi! I'm a Lead Educator for a few of the Future Learn courses. I'm a communications specialist and filmmaker. I'm also a certified integrative health coach and yoga teacher.

Who developed the course?

University of Leeds

As one of the UK’s largest research-based universities, the University of Leeds is a member of the prestigious Russell Group and a centre of excellence for teaching.

Institute of Coding

The Institute of Coding is a family of learners, businesses and educators creating a new way to develop the digital skills needed at work and beyond.

Supporters

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Learning on FutureLearn

Your learning, your rules

  • Courses are split into weeks, activities, and steps, but you can complete them as quickly or slowly as you like
  • Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
  • Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

  • Experience the power of social learning, and get inspired by an international network of learners
  • Share ideas with your peers and course educators on every step of the course
  • Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

  • As you work through the course, use notifications and the Progress page to guide your learning
  • Whenever you’re ready, mark each step as complete, you’re in control
  • Complete 90% of course steps and all of the assessments to earn your certificate

Want to know more about learning on FutureLearn? Using FutureLearn

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What's included?

University of Leeds are offering everyone who joins this course a free digital upgrade, so that you can experience the full benefits of studying online for free. This means that you get:

  • Unlimited access to this course
  • Includes any articles, videos, peer reviews and quizzes
  • Tests to validate your learning
  • A PDF Certificate of Achievement to prove your success when you’re eligible
  • Do you know someone who'd love this course? Tell them about it...