Course review

If you have premium or unlimited access to FutureLearn, you will receive a signed certificate to show you have completed this course. If you have taken the course for free, you can purchase a certificate as an official record of course completion.

Reflect on what you have learned

Here is a reminder of the learning outcomes that we aimed to fulfil with this course. You should now be able to:

• demonstrate a basic understanding of the key concepts of user research
• explain how user research differs from other forms of research and how it is used in government
• demonstrate a basic understanding of agile methods and how user research works across the phases of the delivery life cycle
• explain the importance of accessibility, inclusivity, and ethical practices, as well as ways these may be implemented in user research
• explain the difference between qualitative and quantitative research methods and the basics of data analysis

Take some time to reflect on your learning over the past 3 weeks in relation to these outcomes:

What have you learned? Do you feel more confident in the world of user research? What did you think of this course?

We introduced you to a number of user researchers working in government and linked to various resources, but feel free to share any other authors, books, or blogs that you have found useful in your learning.

Please share and discuss your thoughts in the comments below.