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Tools for effective partnership-centred care

Read this article to discover some of the practical strategies health and care teams can apply when using a partnership approach to care.
Elderly mand talking with a physician
© Deakin University

Healthcare teams, including carers, health professionals and allied support staff, are vital to the success of effective partnership-centred care.

Effective partnership-centred care

Some of the practical strategies healthcare teams can use to support the wellbeing and needs of older people include:

  • consult the older person about decisions involving their health and care.
  • contact the older person’s appointed representative(s) as required
  • involve the older person’s social and healthcare networks (as appropriate) to gain other perspectives
  • invite family members to attend healthcare discussions
  • provide adequate notice for partners-in-care to attend healthcare meetings
  • record discussion points for partners-in-care who are unable to attend meetings
  • respect the older person’s right to privacy
  • create warm, comfortable and inviting indoor and outdoor social areas that are child- and pet-friendly for the older person’s family and friends to meet
  • encourage family members to include the older person in social events and gatherings hosted outside of their care facility
  • make new visitors feel welcome by orienting them on their first visit to the environment
  • provide visiting health professionals with suitable spaces in which to work and consult with the older person
  • encourage partners-in-care to report any incidents where family, friends or staff are not acting in the best interests of the older person
  • hold regular staff meetings that encourage discussion about care issues and strategies
  • explore the use of volunteers to assist the older person to keep in touch with family, friends and other social, cultural, religious or community groups
  • communicate with other members of the older person’s healthcare team about issues or concerns early and often
  • seek feedback from other partners in care to discover different perspectives and help evaluate the effectiveness of the older person’s care plan.

If you’d like to learn more about partnership-centred care, check out the full online course from Deakin University, below.

© Deakin University
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Caring for Older People: a Partnership Model

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