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Dealing with issues in online lessons

Dealing with issues in online lessons.
© UCLES 2021

No matter how experienced we are in teaching online, issues will arise that we need to deal with.


Match problems 1-6 to solutions A-F. Do the matching task interactively here.

Problems Solutions
1) A learner can’t get their audio or video to work even though they say their speakers and microphone are working. A) Make it clear at the start of a course what your expectations are regarding answering questions. Make sure learners know they are all expected to do so.
2) A learner constantly speaks over other learners, or calls out when asked not to. B) Mute all, or problem learners, so that they are unable to distract others. This could come after a warning (younger learners).
3) A learner is very shy and refuses to speak or fails to participate. C) Make it clear at the start of a course what your expectations are regarding collaboration so that learners know to take turns to speak
4) The same few learners put their hands up to offer an answer or type their answers in the chat box. D) Ask the learner to turn off their video as this can help.
5) Some learners dominate group work in breakout room activities. E) Ask the student to exit the platform and come back in again. Often this solves the problem.
6) A learner’s connection is unstable. F) Build the learner’s confidence by asking them to answer via the chat box to you privately so they participate. Make sure they have enough support and give praise.
Please note down your answers on a piece of paper

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Reflect and share

If you’ve experienced issues in online lessons as a teacher, please share how you dealt with it in the comments below so that others can gain from your experience.

© UCLES 2021
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Teaching English Online

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