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Here are some optional readings to review.
Readings Nurse Pocket Card

NURSE Example

Naming “It sounds like you are frustrated”
Understanding “This helps me understand what you are thinking”
Respecting “I can see you have really been trying to follow our instructions” or “I think you have done a great job with this”
Supporting “I will do my best to make sure you have what you need”
Exploring “Could you say more about what you mean when you say that…”

Vital Talk Guide Responding to Emotions.

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Palliative Care: Supporting Patients Living with Serious Illness

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