Case Management Continuity during COVID-19

As a result of public health measures in response to IDOs such as COVID-19 — resulting in closed schools or childcare facilities, increased caregiver stress, crowded and confined living spaces, etc. — the overall risk of violence, exploitation and abuse of children increases while protective factors for many children may decrease.

Child protection case management — including the Best Interest Determination Process in refugee settings — is an essential, life-saving service that cannot be suspended or stopped. Services must continue for the most urgent or vulnerable open cases as well as for new cases that are generated during an outbreak.

To enable safe case management continuity through all stages of an IDO, adaptations to standard approaches are required.

Watch this short video where War Child shares how they are supporting teams to prepare for and adapt case management services at different stages of the COVID-19 cycle to ensure services can continue across different operational restrictions.

If you would like to further consider case management continuity during COVID-19, watch these additional videos developed by War Child:

• Case Management during COVID-19 — How to Continue Sessions

• Case Management during COVID-19 — How to Safeguard Information

Your Task

After watching the video, share your thoughts on these questions in the discussion thread below.

• Does your organization have in place guidance for case management continuity during COVID-19?

• How does it reflect or differ from adaptation measures introduced in the video?