Psychological first aid in organisations

Dr. Stubley outlined psychological first aid for organisations, considered how we can target those needing support, and explored the possible impact of redeployment and role changes.

Psychological first aid involves humane, supportive, and practical assistance for people who are distressed, in ways that respect their dignity, culture, and abilities. This approach considers our basic needs, including sleep, food, rest, and human interaction.

Notably, these link back to the core principles of health and wellbeing that Chris reviewed at the start of this week. The concepts of maintaining a routine, social connection, and time to rest and relax also relate back to Susan’s and Carol’s respective stories.

To give examples, providing food, physical space to rest, and the opportunity to relax and connect with colleagues are highly important for organisations of key workers. For other organisations, supporting interaction and relationships while remote working, providing guidance on work-life balance and disconnecting from work, and revisiting working hours and routines are practical steps.

Dr. Stubley also raises the important point of identifying and supporting those who we may be able to see are struggling. The first step here is to notice what is going on for people, ask how people are coping, and consider how to support those who may not speak up.

While key workers may be able to notice changes in behaviour more easily, organisations working remotely must consider how to check in with staff. Likewise redeployment for key workers, or role changes for others may be challenging. There will be more on managing this in subsequent steps.