Skip main navigation

New offer! Get 30% off one whole year of Unlimited learning. Subscribe for just £249.99 £174.99. New subscribers only. T&Cs apply

Find out more

Evaluation – collecting feedback from students

How and what kind of feedback to collect from students who are new to online learning, maintaining their wellbeing and their views are captured.
image of lots of heads - to show many voices
© iStock

How’s my teaching?

We all collect feedback and evaluations from our students, it’s a natural part of understanding what works well, how people are getting on and finding areas to improve.

We know you’re missing that immediate feedback your students share; their faces, hands going up, comments made and energy shared. Online is different, you can’t quite read people’s reactions or involvement in the same way. In the current circumstances this is one more thing to preserve and adapt. We can also do it in ways that are manageable for us and still beneficial for our students.

We’ve just covered the idea that students can be creators of their learning experience. A key part of that can be that you take their feedback onboard and incorporate changes. To achieve this, especially right now, we suggest you start small and make it regular. It can become part of your new routine – such as check-ins, warm-ups, weekly sessions, timetabled activities, tutorials or one-to-ones – whatever structure you’re following you can also add in a few key questions to help check students are getting what they need.

Example feedback collection methods:

  • Surveys and polls
  • Asking via email, messaging, webinars
  • Collecting data from platforms
  • Check-ins, stand-ups or live sessions
  • Pastoral and personal support

How to use student feedback

  • Combine it, find trends and themes
  • You can use happy sheets (satisfaction ranking), they’re a good start
  • Informs iteration and improvement
  • You can’t fix everything, be kind to yourself
  • Be honest about what’s not working, remain authentic with your students

Your task (10 mins)

Ask your students one question about their online learning experiences so far, and one you can act on immediately. It may be best via your existing online learning platform, an email or via any regular keep-in-touch moments/ approach you are establishing as ‘contact-time’.

Note: We recommend you make any survey-based approach anonymous to avoid issues with collecting Personal Identifiable Information (PII) due to data protection laws and best practice.

Some ideas for what to ask:

  • Pastoral – Human connection, how are you?
  • Iteration– What one thing could we change to help?
  • Support – Who’s helping you?
  • Technical – Any connectivity / technical issues?
  • Progress – Are you struggling with anything we’ve covered?
  • Planning – Have you set up a timetable / routine?
  • Wellbeing – Are you sleeping / eating / exercising / taking breaks?
  • Physical – Is your body ok studying from home / remotely?
  • Institutional – is there anything your organisation can provide to help? (could limit to digital, such as subscriptions / access / platforms)

And more – there are many different areas you could cover, but don’t ask everything. Focus on what you can change without upheaval.

There’s so much more we can do for collecting feedback and evaluating how we teach. When you’re new to something, short and quick feedback is more beneficial so we can iterate and improve. Remain being kind to yourself, manage your students’ expectations and stay realistic.

© FutureLearn
This article is from the free online

How To Teach Online: Moving online post-pandemic

Created by
FutureLearn - Learning For Life

Reach your personal and professional goals

Unlock access to hundreds of expert online courses and degrees from top universities and educators to gain accredited qualifications and professional CV-building certificates.

Join over 18 million learners to launch, switch or build upon your career, all at your own pace, across a wide range of topic areas.

Start Learning now