Milestone Intermediate Care Unit

In this video, Liz Marr and Rachel Kenyon discuss the Milestone intermediary care unit which consists of a residential service overseen by Liz and an in-reach team at a local hospital led by Rachel, which primarily deals with hospital patients experiencing homelessness. This video is a combination of clips from the full video which is available in the see also section.

Feedback from hospital staff when working with socially excluded patients mainly notes their frustrated and sometimes aggressive behaviour. This behaviour mainly comes from feelings of fear and anxiety due to not fully understanding what is happening as a result of past traumatic experiences. Other socially excluded patients who require healthcare are reluctant to receive it as they feel they will be judged for being marginalised.

Intermediary healthcare services have found that taking five or ten minutes to listen to socially excluded people about whatever they have to or want to say, builds trust much more quickly. Different services can form a working partnership, like Milestone, to make decisions that positively impact their service users.

Please remember this video is a combination of clips from the full video which is available via the Full Interview link in the see also section.