Lesley Crane
I am an independent Learning and Development specialist, consultant and author, with a PhD, an MA and a BSc Hons. Always looking for interesting professional challenges.
Location Lincolnshire, England
Activity
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@Marcus - now there's an interesting question !
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I agree with you Marcus. Only, perhaps its about sharing the 'world' not just the digital world. Arguably, the digital world is becoming 'the world' and to prevent, inhibit or otherwise deny access to this world is to disenfranchise the individual. I would also add that in engaging with the digital world perhaps we should also accept a duty of care - not just...
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Lesley Crane made a comment
A good PM adopts an 'in the trenches approach' by figuratively moving their desk to the scene of the action. The PM is a member of the team and should not stay remote and 'managerial'.
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Lesley Crane made a comment
My project? Designing and building a new database in which I can hold detailed information, notes and commentaries on books and journals that I have read, or which I will read in the future, with a good search protocol and a consistent use of keywords.
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Fair comment, but often what these quizzes are about is to get you to think clearly about the wording and meaning that is used which can sometimes confuse or mislead. It was easy but it also acted as a minor bit of reinforcement in getting me to marshall my thoughts into a semblance of clarity. Not easy!
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Lesley Crane made a comment
A good overview. I would argue that it is actually important to determine what the success factors are at the Project Initiation, and from these KPIs can be developed and agreed - if necessary.
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Lesley Crane made a comment
Just wondered if there is not an argument which would suggest that 'resource' and 'technology' ought to be seen as constraints in their own right? Yes, these are influenced and mediated / mitigated by scope/cost/time but their influence is such that their unique complexities and impact on PM may be better understood if approached as phenomena in their own right.
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Lesley Crane made a comment
Sounds like a fascinating week. My eyebrow is elevating! Onwards!
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Hi - Tried again, but it still didn't work. So I tried something else - I changed browser. I had been using Microsoft Edge (rubbish!) so changed to Google Chrome - the app loaded in nano-speed and the 'Show' icon worked immediately. So, probably not an issue with being overloaded. Just suits some browsers better than others. LOL.
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I am also using the Lite version, When I click on the 'Show' button, I do not get an options box, so I am unable to go further with this exercise. I do not know why! Frustration!
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Lesley Crane replied to Lesley Crane
You make an interesting point. How long does an 'innovation' need to be in existence and functioning before it is labelled as one thing or another? Personally, and as I've noted elsewhere, I am not sure that thinking about innovation in terms of levels and so on is particularly helpful to the would-be innovation practitioner. The one advantage that it does...
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Lesley Crane replied to Lesley Crane
Does the inventor or the innovation manager or the company or CEO come into work one morning and decide that 'today I am going to concentrate on product incremental innovation'? No. such labels are only useful to students of innovation to better assist in talking about the subject - and it gives the teachers something around which to ask questions. They are...
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Lesley Crane replied to Barry Hill
Are you telling me that water doesn't have a memory! I am shocked. Even more gullible are the millions who buy bottled water when the stuff that comes out of their taps is perfectly fine. And the bottled stuff notoriously contains far higher levels of contaminant and crypto! Now that's innovative marketing!
Agree with you entirely about ethics and morals....
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Lesley Crane replied to Martin Beeler
I am not sure that something needs to be profitable in order to be seen as innovative. If by profitable you mean financially beneficial. Something can be innovative without directly or explicitly affecting the profitability of a business. An innovative approach to stakeholder management for instance. Profit is no longer the sole nor top concern of the average...
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Lesley Crane replied to Lesley Crane
Well done Riccardo - that's a useful list of examples. I've come across several slightly different definitions of these so-called levels of innovation. Interestingly, Christensen, who first popularised disruptive innovation, categorised Apple's iPhone as incremental or sustaining innovation and so according to his theory, it should have failed!
Incremental ...
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Lesley Crane made a comment
Aha! I spoke too soon in the earlier comments. But I still don't think of this as 'levels of innovation'. That suggests a hierarchy. I'm not sure but that isn't too simplistic idea?
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Lesley Crane made a comment
When I talk about types of innovation, I usually refer to incremental or improbibalistic innovation at one end of the continuum and radical or disruptive or improbibalistic innovation at the other. I think it more useful to think in terms of innovation outcomes rather than the subject of the innovation (e.g. Product). Just an observation.
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Lesley Crane replied to Charlie RUDD
So true.
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Lesley Crane made a comment
Very good video and very succinct. The difference, particularly between innovation and creativity is often confused. I have always thought of innovation as the application of creativity. As such it is about more than creative thinking - it is about implementing this in a sustainable way and ensuring that business process, system and culture are supportive of...
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Lesley Crane made a comment
I am gobsmacked that 'e-learning' is no. 25 on the list. As one of the early pioneer e-learning developers in the late 1980s that makes me an innovator! I don't think so!
I was going to choose the steam engine. Apparently it was in fact originally invented during the closing decades of the Roman Empire, but was rejected at the time. If this story is true,...
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Lesley Crane replied to Lesley Crane
How fascinating. Sounds like a book that I need to read!
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Lesley Crane made a comment
If innovation is about bringing about a dramatic change to people's lives, the way we are able to live, experience the world and so on, what is the greatest innovation of all time? That's a really interesting question - and incredibly difficult to answer. We will all have our own ideas and perspectives. Does innovation have to be a 'thing'? What about a human...
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Lesley Crane made a comment
Well, this is the first Future Learn course I've done where I've found myself making the first comment! In the hope and expectation that other learners join this course.....I'm fascinated by innovation as a human activity in a business context. I work as an innovation consultant and coach. I hope to pick up some useful learnings, material and fresh...
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Thank you Joshua - that all makes sense now. Patterns and trends I understand!
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Lesley Crane made a comment
I have really enjoyed this course - it's stretched my thinking in a number of areas and opened up some new avenues for future development. That is in no small part due to all you guys - you've shared some really exceptional ideas and perspectives. Thank you!
Onto the next one!
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Lesley Crane replied to José Correia
Make your own!
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Lesley Crane made a comment
According to Alex Espenson ("Connecting the Internet of Things, BPM and the Human element", 2015, www,business.com), whilst the IoT has the potential to 'transform everything', there is one big challenge to achieving this - achieving the means of 'connecting the dots'. He argues that BPM(E) has the means of identifying those 'touchpoints' where they can...
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Lesley Crane made a comment
I am not sure that I follow this. Are these 'artefacts' used to model the business process with a view to identifying potential problems, or are they used to monitor to ensure they comply with the objectives of the re-design/implementation stage? Both seem to be implied here.
Also, what are 'process mining methods'????
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Lesley Crane made a comment
It seems blindingly obvious to me that you should identify and fix issues first (ie complete the re-design phase) before attempting any automation. To do otherwise would be like buying the appliances for a kitchen before you've measured up!
Like many I've seen plenty of disastrous results in all sorts of businesses and their products and services. Are these...
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No worries. Course delivered. Big success!
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So how could this have been predicted and prevented? What it shows is that HR was not aware of the dependency of other department on the consequence of its actions. And vice versa. Was the onus on HR to determine the impact of their proposed changes long before these came into effect? Or was it that these proposed changes were sensitive enough to require being...
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Lesley Crane replied to Nick Lutz
That is the idea that I have in mind. It may not necessarily be the one that conventional BPM has in mind. But I suspect that the whole approach to automation is somewhat open to individual interpretation, depending on the context you work within. As it should be!
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Lesley Crane made a comment
In the example, what strikes me is that the whole linear chain of events is really kicked off by the single person who makes the decision over what to prioritise - so, what if they make a poor judgement? It also looks like adding into the existing system a new layer of IT - the BPMS. We have seen thousands of examples of where this type of system can go wrong...
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Lesley Crane replied to Nick Lutz
I think it can be understood as being the task of implementing, enhancing or otherwise improving interoperability between all resources in a process, and between processes (human or otherwise) such that the transactional outcomes may be streamlined and perform to a more consistent quality. It is easier understood if you think about the individual IT systems...
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But you have to be careful, I think, not to risk diluting the strength of the methodology by looking in too many directions. I think you are right that we need to cover lots of bases - but with a clear purpose and focus in mind. Challenge rather than vision!
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Well said Damian! Michael, I have been involved in FE for years (another soapbox of mine). Yes, the sector is going through difficult times and changes but do you know what? The people I have had the pleasure of meeting and working with in FE are an inspiration. They are amongst the hardest working and most dedicated people I have met. Despite the endless...
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Lesley Crane made a comment
The idea of even thinking about having the aim of replacing people with technology is a very old fashioned one! This is what led to near disaster in the 1980s and early 1990s when reverse engineering quite literally 'threw the baby out with the bath water'. It should be remembered that people have enormous and often irreplaceable stores of knowledge about a...
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Lesley Crane made a comment
I wonder if it would be considered to be illogical or conflicting to approach all processes from the perspective of both inward and outward perspectives? You probably need to have a 360 view anyway, and I also would have thought that no matter what approach you take, you should always consider the process within the context in which it is situated. I see...
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Lesley Crane replied to Barry Farnworth
That's, of course, assuming that you are able to correctly identity the problem in the first place!
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Lesley Crane replied to Nick Lutz
These are good points Nick. Thanks for sharing.
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Lesley Crane made a comment
Disruptive innovation is about discontinuously changing the way a business functions - its goals, policies, etc - and the way that the value chain traditionally works. It is about creating wholly new markets in which competition does not exist (yet) and therefore competition is irrelevant. Uber, AirBnB, Amazon are all examples. They force the incumbents to...
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Lesley Crane replied to Jonathan Brown
Also a demonstration of how BT is failing badly in the innovation stakes, and is clearly run by a management with its feet stuck in the last century. Just look at their woeful progress in getting UK hooked up to super fast broadband!
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Lesley Crane replied to Nick Lutz
Interestingly, when Apple first brought out its iPhone, Clayton Christensen (the guru behind the popularised 'disruptive innovation' theory) predicted that it would fail (according to his theory!). Since then, I would argue that Apple have been applying what is known as incremental innovation - that is, improvements to existing technology products, rather than...
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Lesley Crane made a comment
The Utterback-Abernathy Phase Model is very like the 'S Curve' used in Innovation practice. The difference is that the U-A model compares product innovation with process innovation, predicting that improvements to a firm's process will result in more innovative products. Which is possible.
I am not convinced that Amazon is a good example to use here...
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Thank you. My fingers are rapped.
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Probably all of that!
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Lesley Crane made a comment
I find that the hardest thing is to write or speak about what I do.
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Lesley Crane made a comment
I'm Dr Lesley Crane. Very pleased to meet you! I'm an expert in organisational learning, knowledge and innovation. It's my pleasure to help businesses discover and leverage the benefits and power of effective strategies and practices in these critical areas with the aim of aspiring to and gaining ever higher levels of business success.
How does that sound?...
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Lesley Crane replied to Lesley Crane
Depends on the management!
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Lesley Crane made a comment
Very interesting. I've enjoyed this so far, and feel that I have learned a great deal. It would be fantastic to have the opportunity of working with some colleagues here on a real BPM project!
