Discover useful communication strategies for the workplace

Whether we communicate from behind a screen or face to face, strong interpersonal skills allow us to share ideas, points of view, expertise, and information effectively.

On this course, you’ll discover the best communication strategies for effective workplace collaboration, and reflect on your own personal communication style.

You’ll learn the importance of matching your communication style with your work and project goals and learn how to manage and control challenging conversations.

Featured in the UK government’s The Skills Toolkit collection.

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Skip to 0 minutes and 6 seconds Adeseye Lowal-Solarin: Communication skills are the most popular and in demand skills across jobs and industries. So how would you improve yours? This course will help you. Communication and Interpersonal Skills at Work is one of three courses exploring collaboration, communication, and remote working. Learn how tone, style, and format need to change depending on your audience. Explore how to take advantage of different online platforms. And hear from industry professionals about how they put their plans into action. This course is part of our portfolio of professional and digital skills courses from the University of Leeds, in association with the Institute of Coding. All available for free to help you build your career today.

Skip to 0 minutes and 52 seconds Whether you’re new to the world of work or forging a new career for yourself, we look forward to sharing your journey into the fast-moving digital space. Join us online now.

What topics will you cover?

Identifying your personal communications style
Exploring different communication platforms
Exploring your approach to communication
Applying your communication style in the workplace
Managing challenging conversations with positive outcomes
Demonstrating your communication skills

When would you like to start?

Start straight away and join a global classroom of learners. If the course hasn’t started yet you’ll see the future date listed below.

Available now

Learning on this course

On every step of the course you can meet other learners, share your ideas and join in with active discussions in the comments.

What will you achieve?

By the end of the course, you‘ll be able to...

Identify your personal communications style
Explore different communication platforms
Reflect on whether your communication is aligned to your goals
Apply your communication style in the workplace
Engage in challenging conversations with positive outcomes
Reflect on your personal style and technique

Who is the course for?

This course is designed for people who have digital skills but would like to build confidence in using digital technology in the workplace.

This may include those studying for A-levels, those who have a degree, or those who want to improve their career prospects.

The course will also be useful for anyone in employment who wants to boost their digital skills or anyone returning to the workplace who’d like to gain confidence in how working practices have evolved.

You might also be interested in the other courses in the Digital Skills for the Workplace collection from the University of Leeds and the Institute of Coding.

Who will you learn with?

Jennifer Rosen

Hi! I'm a Lead Educator for a few of the Future Learn courses. I'm a communications specialist and filmmaker. I'm also a certified integrative health coach and yoga teacher.

Who developed the course?

University of Leeds

As one of the UK’s largest research-based universities, the University of Leeds is a member of the prestigious Russell Group and a centre of excellence for teaching.

Click Start

This course is part of Click Start, a nationwide training programme developed by the Institute of Coding (IoC) , a national collaboration of universities, employers and charities and funded by Nominet – the public benefit company and guardians of the .UK namespace.

Institute of Coding

The Institute of Coding (IoC) is a national collaboration of employers, universities, and charities, on a mission to provide people from all walks of life with access to digital learning and career opportunities.

Endorsers and supporters

funded by

supported by

What's included?

University of Leeds are offering everyone who joins this course a free digital upgrade, so that you can experience the full benefits of studying online for free. This means that you get:

Unlimited access to this course

Includes any articles, videos, peer reviews and quizzes

Tests to validate your learning

A PDF Certificate of Achievement to prove your success when you’re eligible

Learning on FutureLearn

Your learning, your rules

Courses are split into weeks, activities, and steps to help you keep track of your learning
Learn through a mix of bite-sized videos, long- and short-form articles, audio, and practical activities
Stay motivated by using the Progress page to keep track of your step completion and assessment scores

Join a global classroom

Experience the power of social learning, and get inspired by an international network of learners
Share ideas with your peers and course educators on every step of the course
Join the conversation by reading, @ing, liking, bookmarking, and replying to comments from others

Map your progress

As you work through the course, use notifications and the Progress page to guide your learning
Whenever you’re ready, mark each step as complete, you’re in control
Complete 90% of course steps and all of the assessments to earn your certificate

Want to know more about learning on FutureLearn? Using FutureLearn