Understanding Your Audience
- Introduction to Empathy
- Why Empathy Matters
- Personas and Motivations
- Insight In Data
- Deeper Dive
Exploring Your Audience
- Bringing Your Audience To Life
- Understanding Your Audiences Journey
- Collating Your Research
- Understanding and Using Bias
- Communicating With Emotion
- Ethics In Empathy
- Bringing It All Together
The Foundations of Collaboration
- Introduction to Creative Collaboration
- The Shapes of Collaboration
- Me & We
- Team Tactics
Collaboration in Practice
- Introduction to Practical Collaboration
- The Challenges with Collaboration
- Conflict in Collaboration
Collaboration in Action
- Introduction to Collaboration in Action
- Getting Your Collaboration Off The Ground
- Keeping Collaboration Going
- Closing Collaboration
- Introduction to Resilience
- Resilience in the Creative Industries
- Reflect on Resilience
- Find Your Purpose
- Showing and Sharing Vulnerability
- Creative Challenges
- Introduction to Testing Resilience
- Feedback: Where, When and How
- Your Resilient Future
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