The evidence for staff wellbeing, performance and innovation

In the previous step, you heard from our Guest Educators, Suzie and Michael, on the evidence that links improved patient and service-user outcomes with kindness and compassion. There is also research evidence to show that leading in this way benefits organisational culture, staff wellbeing and engagement, and a team’s ability to perform and innovate.

In this video, Suzie and Michael discuss the ways in which leading with kindness and compassion can contribute to improved staff welfare, retention, morale and performance.

What has been your experience of kindness and compassion in team relationships and work? What happens when it’s present? What’s the impact when it is absent? Share your reflections and experiences in the comments below.