Formal and Informal communication.

As you already learned, communication in an organisation is a process that involves at least two people – a sender and a receiver. Communication skills are some of the most important skills that we need to succeed in the workplace. In an organisation both formal and informal communication forms are needed. This video presentation by the University of Law shows you what is difference between formal and informal communication and its importance.

When would you use formal and when informal communication in your workplace? Please use the comments below to post your answer.