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Salesforce architecture

Salesforce architecture is built in layers. For a better understanding of how it works, we’ll look at the purpose and function of each layer.

Salesforce delivers a highly customised experience for an organisation’s employees, customers, and external partners. The platform is designed to be leveraged by administrators for fully customisable functionality – where you can create tailored pages, components, apps, and so on. All of this functionality is delivered as fast as possible to users and Administrators due to the architecture on which Salesforce is built.

Graphic outling Core CRM Components: Sales, Services, Marketing, Community, Analytics, Apps. Including access to the Largest Enterprise Ecosystem worth $125 billion, APIs and a flexible, scalable, metadata platform. This is all part of the Trusted Multitenany Cloud.

Salesforce architecture is built in layers. For a better understanding of how it works, we’ll look at the purpose and function of each layer.

A trusted multi tenant cloud

When we talk about multi tenancy, we are discussing multiple instances where one or more applications operate independently in a shared environment. These instances are known as tenants. Tenants are logically separated from each other, while physically remaining on the same hardware. The functionality is described as ‘trusted’ because of its robust nature and high security.

Scalable metadata platform

Salesforce’s metadata-driven platform makes it easy for customisation and for scaling up with any increase in the amount of data or number of user instances.

Enterprise ecosystem

Salesforce’s Enterprise Ecosystem is particularly large as a result of the number of partners who contribute by creating and maintaining applications on the platform.

Salesforce includes all aspects of CRMs in its feature list and also provides app-creation and analytical-integration capabilities.


Salesforce provides a powerful suite of APIs for developing and customising the Salesforce mobile app.

Salesforce practical activity

You can begin your profile build directly from the Salesforce Trailhead homepage. It’s super easy to do, in that you simply follow the instructions on the page. Throughout this course, in order to enrich your learning experience, you’ll have a chance to complete activities in Trailhead, which will help you obtain Salesforce badges and formal certification. Obtaining Salesforce badges is not compulsory and therefore does not count towards your final course grade.

Follow the link below to set up your login and complete the 10-minute quiz.

After completing this activity you’ll be able to:

  • define key terms relating to the Salesforce architecture
  • find information related to trust
  • explain at least one use case for Salesforce APIs.

Go to: Understand the Salesforce architecture (100 Trailhead points)

Salesforce Platform basics Badge

With an understanding of Salesforce’s architecture, let’s have a look at the platform itself.

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CRM Fundamentals and Practice: Introduction to Salesforce

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