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Salesforce architecture

Salesforce delivers a highly customised experience for an organisation’s employees, customers, and external partners. The platform is designed to be leveraged by administrators for fully customisable functionality – where you …

Enterprise skills in the workplace

In today’s business environment, you have likely heard the terms ‘enterprise skills’ or ‘twenty-first-century skills’. These terms are frequently used by business leaders, educators, and the government, in the context …

A general overview of Salesforce

In 1999, Salesforce pioneered cloud-based CRM software and has helped more than 150,000 companies run their businesses more effectively. Salesforce filed for an IPO in 2004 and has had steady …

What is a CRM?

Customer Relationship Management (CRM) solutions are almost always Software as a Service (SaaS), developed to help you manage everything about your customers and the processes that facilitate your relationship with …

Salesforce: A General Overview

In 1999, Salesforce pioneered cloud-based CRM software and has helped more than 150,000 companies run their businesses more effectively. Salesforce filed for an IPO in 2004 and has had steady …

Salesforce Architecture: Understanding Each Layer

Salesforce delivers a highly customised experience for an organisation’s employees, customers, and external partners. The platform is designed to be leveraged by administrators for fully customisable functionality – where you …

What Is CRM and Why Is It Important?

What is CRM? Customer Relationship Management (CRM) solutions are almost always Software as a Service (SaaS), developed to help you manage everything about your customers and the processes that facilitate …