What are quality metrics?

Watch the video and then summarise what you have learned.

What are quality metrics?

It’s impossible to recognise quality if you don’t know what it is in the first place. Define your quality metrics before starting your project. A metric is a measure. Quality is something a customer defines. A quality metric, therefore, is a measure of quality as defined by the customer. It should be noted that a customer might be defined as anybody with an expectation of receiving something of value in exchange for something else of value, either external or internal to an organisation.

Performance Metric, PM, quality and customer satisfaction. Throughout the execution of the project, quality assurance should always be on the radar of a project manager.