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Balanced scorecards vs dashboards

How are balanced scorecards and dashboards different? Find out in this video.

Watch the video and then summarise what you have learned.

How are balanced scorecards and dashboards different? There is a difference between a balanced scorecard and a dashboard. Each brings a different set of capabilities. The difference between scorecards and dashboards comes from the context and how they are applied. They both display measurements, but they serve different purposes. Scorecards are intended to be strategic.

Dashboards are intended to be operational. KPIs should be displayed in a balanced scorecard, and PIs should be reported in dashboards. A limitation with dashboards is that they do not communicate why something matters or what the impact may be if an undesirable declining measure continues. In short, dashboards report what can be measured. In contrast, a balanced scorecard provides the information in lacking dashboards.

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