Learn more about this course.

The future of omni-channels

In this section we will be briefly analysing the development of the hyper-connected world, and taking a look at what 'might' be to come.

Since the invention of the Internet and World Wide Web, traditional businesses have been constantly challenged by newer technological innovations. The convergence of computing and telecommunications devices led to the invention of smart devices that are now widely adopted. “Uberisation” or the creation of network platforms, e.g. Airbnb and Alibaba, are already changing the way industries operate.

This video explains the emerging technologies that will again reshape the ways omni-channels are managed.

Discussion

Besides the emerging technologies that have been mentioned in the video, what other technologies do you think may impact omni-channel?

Share your thoughts in the Comments area below.